Customer Relationship Management

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Sprinklr Moves Towards Broader Digital Engagement Sprinklr has been a pillar of the social media management market for nearly a decade. The firm has now articulated a vision to move beyond its social roots, augmenting its...
MuleSoft Acquisition Powers Saleforce’s Year-End Earnings Salesforce’s revenues maintained a torrid growth rate of 26% in the most recent quarter, placing the company on an annualized run rate of ~$15 billion! PaaS growth led the...
Understand and Apply Internet-of-Things Use Cases to Drive Organizational Success This blueprint reviews Info-Tech’s definition and the scope of the Internet of Things (IoT) and highlights three enterprise use cases for IoT across proactive customer...
Understand and Apply Internet-of-Things Use Cases to Drive Organizational Success – Executive Brief Read this Executive Brief to understand whether the IoT is the right technology for your organization. Company leaders must understand how it will impact their industry and...
Understand and Apply Internet-of-Things Use Cases to Drive Organizational Success – Phases 1-3 This storyboard will help you begin your IoT journey with a concise understanding of the technology and its applicable use cases.
Understand and Apply Internet-of-Things Use Cases to Drive Organizational Success – Phase 1: Understand Core IoT Use Cases Analyze the scope of the IoT and the three most prominent enterprise use cases.
Understand and Apply Internet-of-Things Use Cases to Drive Organizational Success – Phase 2: Build the Business Case for IoT Initiatives Develop and prioritize use cases for the IoT using Info-Tech’s IoT Initiative Framework.
Understand and Apply Internet-of-Things Use Cases to Drive Organizational Success – Phase 3: Present IoT Initiatives to Stakeholders Present the IoT initiative to stakeholders and understand the way forward for the IoT initiative.
Internet of Things Stakeholder Presentation Template Use this presentation template to help IT make the case for IoT initiatives.
Activate Your Augmented Reality Initiative This blueprint reviews Info-Tech’s business-centric definition of augmented reality, as well as the technology’s key benefits and how it will impact a variety of...

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