Roundtable: Agentic AI Use Cases in Gaming and Hospitality

Gaming and hospitality organizations are under increasing pressure to deliver fast, seamless, and personalized guest experiences while navigating persistent labor shortages, rising costs, and fragmented legacy technology environments. As generative AI adoption matures, many leaders are now exploring agentic AI as the next step. The challenge is determining where this autonomy improves operations and guest experience, and where it risks undermining control, brand, or service quality.

This roundtable focuses on how gaming and hospitality leaders can assess and prioritize agentic AI use cases using a structured, industry‑specific approach. Rather than centering on automation of individual tasks, this discussion reframes agentic AI as a coordination layer that helps properties operate as coherent systems across hotel, gaming floor, food and beverage, loyalty, and operations.