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Has the “SaaSpocalypse” Come for CX Technology Providers?

This note examines whether “SaaSpocalypse” claims are valid, based on full-year results from 24 public companies that have significant customer experience (CX) SaaS offerings.

Enterprise Connect 2026: Agentic AI, Platform Consolidation, and the Future of Customer Experience

This note provides comprehensive coverage and evaluation of Enterprise Connect 2026, including vendor announcements and market trends.
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