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This note examines whether “SaaSpocalypse” claims are valid, based on full-year results from 24 public companies that have significant customer experience (CX) SaaS offerings.
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This note provides comprehensive coverage and evaluation of Enterprise Connect 2026, including vendor announcements and market trends.
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Three sets of questions to help determine your organization's readiness to move to a UCaaS platform.
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Unified communication as a service is already here. Take advantage of the right solution for your organization whether it is Teams Phone or another product.
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Unified communication as a service (UCaaS) brings several tools into one platform to provide seamless voice, video, chat, collaboration, sharing, and a whole lot more. The...
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Zoho, a multinational software and web-based business tool provider, has announced the launch of Trident – a hub that brings Zoho’s pre-existing and new unified...
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This note highlights the top three trends to watch for in the 2022 UCaaS marketspace: AR/VR digital workspaces will see sustained investment; UCaaS and customer experience...
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Enterprise Connect is North America’s premier conference for advances in communications, collaboration, and customer experience technologies. In this note, Thomas Randall...
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At its fifth annual Zoomtopia conference, Zoom announced a wide range of innovations and upcoming products, including feature improvements for Zoom’s core videoconferencing...
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Five9’s CX Summit for 2021 hosted events and interactive sessions that explored best practices for using Five9 as well as an outline of Five9’s roadmap for the coming year....
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