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IT has a unique ability to see connections across the organization and how information flows through its systems. That makes IT ideally positioned to lead service design –...
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An Excel-based template that deftly aligns the three layers of your service: customer, business, and operational.
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A valuable PPT template to build a clear, compelling statement of your service’s purpose and value to help land approval and funding for it.
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A step-by-step approach to sustainable enterprise service design that truly works for customers, employees, and the organization.
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This tool leads you though an assessment, then, based on your responses, identifies areas you should focus on to encourage service-enabling behaviors in your organization.
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Selecting and implementing an Enterprise Application Software (e.g. ERP, HRMS, CRM) is one of the most expensive and time-consuming technology transformations an...
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Use this template to support your evaluation of vendors and their CRM products. Once complete, this template will provide vendors with scenarios that prompt them to display...
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Use this template to support your evaluation of vendors and their CRM products. Once complete, this template will provide vendors with scenarios that prompt them to display...
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Selecting and implementing an ERP is the most expensive and time-consuming technology transformation an organization can undertake. Effectively plan for, select, and...
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Use this tool to collect ERP requirements in alignment with the major functional areas of ERP.
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