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IT has a unique ability to see connections across the organization and how information flows through its systems. That makes IT ideally positioned to lead service design –...
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An Excel-based template that deftly aligns the three layers of your service: customer, business, and operational.
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A valuable PPT template to build a clear, compelling statement of your service’s purpose and value to help land approval and funding for it.
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A step-by-step approach to sustainable enterprise service design that truly works for customers, employees, and the organization.
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This tool leads you though an assessment, then, based on your responses, identifies areas you should focus on to encourage service-enabling behaviors in your organization.
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This worksheet template is used to outline what the BRM practice will do and associate the expectations and tasks with the roles throughout your organization. Use this to...
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Customize this tool to obtain buy in from leadership and other stakeholders. As you continue through the blueprint, continue to leverage this template to communicate what...
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This worksheet allows you to list the stakeholders and their priority in order to establish how you want to engage with them.
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Use this tool to capture your findings as you work through the blueprint.
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This blueprint helps you to establish a relationship with your stakeholders, both within and outside of IT. You’ll learn how to embed relationship management throughout...
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