|
An Excel-based workbook containing a set of tools and templates used in this blueprint’s activities.
|
|
|
A step-by-step blueprint to prepare your organization to maximize value from your managed service providers.
|
|
|
Building a comprehensive, business-aligned managed service contract is not about reinventing the wheel, but about pursuing the right process, rigorously. The foundation...
|
|
|
Understand how service management integrates with Agile software development practices and how to solve the most common challenges to work efficiently and deliver business...
|
|
|
An interview with David Dunne on design thinking. Dunne is a Professor at the University of Victoria (UVic) and is internationally considered an expert in design thinking...
|
|
|
A sample artifact illustrating the approach for the design program in your organization. This also includes a roadmap for raising the design-centricity of the organization...
|
|
|
A sample report illustrating your organization’s strengths and weaknesses towards design-centricity and the areas for improvement.
|
|
|
The focus of this phase is to measure the design-centricity of your organization and subsequently, identify the areas for improvement. Define an approach for a design...
|
|
|
A tool to capture the trends in tech, market, business, people, and culture that impact your organization.
|
|
|
This phase will illustrate the relevance of design in strategy formulation and in service-design. At the core of this phase are several case studies that illuminate these...
|
|
