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This note examines whether “SaaSpocalypse” claims are valid, based on full-year results from 24 public companies that have significant customer experience (CX) SaaS offerings.
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The Canadian leg of Microsoft’s AI Tour presented a “Copilot everywhere” strategy for “frontier firms.” While data sovereignty was a primary message, important...
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An Excel tool to help you document the organization’s key collaboration use cases, and prioritize which Teams apps to implement and encourage adoption on.
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Use this survey to capture end user feedback on their collaborative use of Microsoft Teams.
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Set up your users for Teams collaboration success. Create a process that improves their ability to access, understand, and maximize their use of your chosen collaboration...
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Collaboration is as much an art as a science. IT can help users collaborate more effectively in Teams by removing friction – while still maintaining guardrails – for users...
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Accelerate business processes change and get more value from your subscription by building and sharing, thanks to an effective Centre of Excellence.
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User adoption and setting up guardrails in governance are the focuses of the CoE in its early stages. Purge obsolete data from legacy share servers, and rationalize legacy...
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Enterprise Connect is North America’s premier conference for advances in communications, collaboration, and customer experience technologies. In this note, Thomas Randall...
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This tool is a comprehensive checklist of detailed work items required to build and operate a content repository in SharePoint.
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