Tagged - customer experience

2020 CIO Priorities Report – Priority 5: Leverage Emerging Technology to Create Wow! Customer Experiences

Learn how IT can leverage emerging technology for its own customers and those of its business partners.

Oracle’s Q2 FY20 Earnings Are Good, but Top Line Growth Remains Stagnant

Oracle reported slightly better-than-expected Q2 FY20 results, but despite substantial revenue numbers and high growth areas such as Oracle Cloud, Fusion ERP, and...

Candidate Experience Best Practices Action Guide

Use this guide as a reference for candidate experience best practices and for action steps to implement them.

Salesforce.com’s Q1 FY20 Earnings Demonstrate Platform Power

Salesforce continues to defy the odds by bringing home another massive quarter. The innovation ship continues full steam ahead this quarter, with another bevy of new...

Plan Your Digital Transformation on a Page

The age of digital has created new ways for organizations and customers to form relationships. To survive, organizations must digitally transform to fit customer needs....
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Plan Your Digital Transformation on a Page – Executive Brief

Read our concise Executive Brief to understand how digital disruption is driving the need for transformation, and how Info-Tech’s methodology can help.

Plan Your Digital Transformation on a Page – Phases 1-4

The age of digital has created new ways for organizations and customers to form relationships. To survive, organizations must digitally transform to fit customer needs....

Plan Your Digital Transformation on a Page – Phase 1: Scope the Digital Transformation

Learn how to apply the Digital Value Pools thought model and scope your strategy around them.

Plan Your Digital Transformation on a Page – Phase 2: Design the Digital Future State Vision

Identify business imperatives, define digital outcomes, and define the strategy’s guiding principles.

Digital Strategy on a Page

This template will allow you to create an executive summary of your digital strategy that will educate stakeholders and inspire change.
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