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SmartBear Software

Zephyr

Composite Score

7.3 /10

CX Score

7.4 /10

25 Reviews Write a Review

What is Zephyr?

Software Testing As Agile As You Need It to Be Spend less time testing and more time building. From agile development to predictive analytics, you'll achieve full Continuous Testing Agility.

Company Details

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Zephyr Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zephyr.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

97 Plan to Renew

78 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zephyr?

11% Negative

2% Neutral

87% Positive

Pros

Respectful
Friendly Negotiation
Acts with Integrity
Transparent

Feature Ratings

Average 76

Test Planning

Artifact Traceability

Test Data Management

Test Script Editor

Analytics and Reporting

Test Run Workflow Manager

Regulatory Compliance

Test Case Generator

Artifact Management

ALM Integration

Audit Log

Vendor Capability Ratings

Average 73

Availability and Quality of Training

Ease of Implementation

Breadth of Features

Ease of Data Integration

Business Value Created

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Vendor Support

Zephyr Reviews

Chris H.

Role: Information Technology
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Zephyr tries hard, but falls short

Likeliness to Recommend

6 /10

What differentiates Zephyr from other similar products?

It's directly integrated into Jira (Zephyr for jira cloud) instead of a separate instance altogether. This tightens the integration.

What is your favorite aspect of this product?

The product sits on top of Jira (Zephyr for Jira Cloud) so it's very familiar to use

What do you dislike most about this product?

They simply do not innovate fast enough. I suggested many enhancements that would make my job much easier, and many others echoed the same sentiments in their support/forums, but they take forever to release new functionality

What recommendations would you give to someone considering this product?

Really evaluate all ALMs on the market - XRay, TestRail, etc

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Cons

Inhibits Innovation
Slower Product Innovation
Vendor Friendly Policies

Robert S.

Role: Sales Marketing
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2021

Great cost and a killer tool for BI & analytics

Likeliness to Recommend

9 /10

What differentiates Zephyr from other similar products?

Robust drill-down capacity for various testing and development functions

What is your favorite aspect of this product?

The cost is much better suited to small businesses spooling up tan competing products.

What do you dislike most about this product?

The learning curve can be steep, but the training tools and customer support make up for this

What recommendations would you give to someone considering this product?

Plan for training time, then get ready to streamline development operations and spool up fast!

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Gary S.

Role: Information Technology
Industry: Media
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2021

Useful QA Tool, great Team!

Likeliness to Recommend

9 /10

What differentiates Zephyr from other similar products?

I have met with the zephyr team at a summit a couple of years back and they are extremely helpful and a fun group of people to be around. They were able to give relevant suggestions that helped our Organization's end users succeed!

What is your favorite aspect of this product?

My favorite aspect is the easy to use graphical interface. Also like how it easily integrates with Jira as we rely on it for our day to day work.

What do you dislike most about this product?

I honestly just dislike the price, hard to justify in my opinion.

What recommendations would you give to someone considering this product?

Explore all other alternatives as there are many other QA tools that are around and have almost identical features.

Pros

Continually Improving Product
Enables Productivity
Helps Innovate
Reliable

Latest Research

Zephyr

What is Zephyr?

Company Details

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Awards & Recognition

Zephyr Ratings

80 Likeliness to Recommend

97 Plan to Renew

78 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love Zephyr?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Test Planning Build test cycles and phases, define milestones to coordinate dependencies and releases, and then assign resources to execute the planned tests.

Artifact Traceability Trace testing artifacts, such as test cases and scripts, forward to test runs and issues that need to be fixed, and backwards to the functional and non function

Test Data Management Secured management and access of test data.

Test Script Editor Write and modify test scripts in a scripting languge (e.g. VBScript, JavaScript, Python) within a coding editor.

Analytics and Reporting Aggregated visual reporting of testing progress, results and insights through real-time, dynamic dashboards with customizable reporting widgets.

Test Run Workflow Manager Script, configure, execute and manage automated testing workflows, including parallel testing.

Regulatory Compliance Templated test cases for regulatory requirements and industry guidelines (e.g. GAMPS, SOX, HIPAA, OWASP, ISO)

Test Case Generator Automatically generate test cases directly from requirements, the source code, recordings of user actions, and visual and graphical workflows and models.

Artifact Management Test artifacts can be readily created, reused, moved, and managed in a structured format, such as folder, heirarchical, and context-driven formats.

ALM Integration Real-time integration with 3rd party ALM and other software delivery tools such as Build, Deploy, Test and Requirements Management.

Audit Log Complete record of all changes made to entities within the test management solution. Teams can monitor and trace every change.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Zephyr Reviews

Chris H.

Zephyr tries hard, but falls short

Likeliness to Recommend

Pros

Cons

Robert S.

Great cost and a killer tool for BI & analytics

Likeliness to Recommend

Pros

Gary S.

Useful QA Tool, great Team!

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Test Planning

Artifact Traceability

Test Data Management

Test Script Editor

Analytics and Reporting

Test Run Workflow Manager

Regulatory Compliance

Test Case Generator

Artifact Management

ALM Integration

Audit Log

Vendor Capability Ratings

Availability and Quality of Training

Ease of Implementation

Breadth of Features

Ease of Data Integration

Business Value Created

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Vendor Support