This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)

SmartBear Software

Zephyr

Composite Score

7.3 /10

CX Score

7.4 /10

25 Reviews Write a Review

What is Zephyr?

Software Testing As Agile As You Need It to Be Spend less time testing and more time building. From agile development to predictive analytics, you'll achieve full Continuous Testing Agility.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Zephyr Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zephyr.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

97 Plan to Renew

78 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zephyr?

11% Negative

2% Neutral

87% Positive

Pros

Respectful
Friendly Negotiation
Acts with Integrity
Transparent

Feature Ratings

Average 76

Test Planning

Artifact Traceability

Test Data Management

Test Script Editor

Analytics and Reporting

Test Run Workflow Manager

Regulatory Compliance

Test Case Generator

Artifact Management

ALM Integration

Audit Log

Vendor Capability Ratings

Average 73

Availability and Quality of Training

Ease of Implementation

Breadth of Features

Ease of Data Integration

Business Value Created

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Vendor Support

Zephyr Reviews

Suneel K.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2025

It is a very good platform

Likeliness to Recommend

7 /10

What differentiates Zephyr from other similar products?

Zephyr is a very tool for testing side we can link testcases that product.

What is your favorite aspect of this product?

I like mostly tracking and using this site

What do you dislike most about this product?

I did not dislike anything from my side it is good for me.

What recommendations would you give to someone considering this product?

It is a user friendly product u can use this one u can gain much knowledge in this product

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Michael D.

Role: Sales Marketing
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Great product, easy to navigate and implement!

Likeliness to Recommend

8 /10

What differentiates Zephyr from other similar products?

Stare of the art technology!

What is your favorite aspect of this product?

Easy to use and implement.

What do you dislike most about this product?

Nothing so far!

What recommendations would you give to someone considering this product?

One of the best products out there!

Pros

Reliable
Enables Productivity
Effective Service
Transparent

Rupa S.

Role: Information Technology
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Easy to use, intuitive

Likeliness to Recommend

7 /10

What differentiates Zephyr from other similar products?

Ease of training available

What is your favorite aspect of this product?

Makes the test management process easy.

What do you dislike most about this product?

There are N ways to doa thing whichsometimes makes it confusing

What recommendations would you give to someone considering this product?

Have a clear test management process and flowbefore you start with the product

Pros

Effective Service
Helps Innovate
Continually Improving Product
Reliable

Latest Research

Zephyr

What is Zephyr?

Company Details

Need Assistance?

Awards & Recognition

Zephyr Ratings

80 Likeliness to Recommend

97 Plan to Renew

78 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love Zephyr?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Test Planning Build test cycles and phases, define milestones to coordinate dependencies and releases, and then assign resources to execute the planned tests.

Artifact Traceability Trace testing artifacts, such as test cases and scripts, forward to test runs and issues that need to be fixed, and backwards to the functional and non function

Test Data Management Secured management and access of test data.

Test Script Editor Write and modify test scripts in a scripting languge (e.g. VBScript, JavaScript, Python) within a coding editor.

Analytics and Reporting Aggregated visual reporting of testing progress, results and insights through real-time, dynamic dashboards with customizable reporting widgets.

Test Run Workflow Manager Script, configure, execute and manage automated testing workflows, including parallel testing.

Regulatory Compliance Templated test cases for regulatory requirements and industry guidelines (e.g. GAMPS, SOX, HIPAA, OWASP, ISO)

Test Case Generator Automatically generate test cases directly from requirements, the source code, recordings of user actions, and visual and graphical workflows and models.

Artifact Management Test artifacts can be readily created, reused, moved, and managed in a structured format, such as folder, heirarchical, and context-driven formats.

ALM Integration Real-time integration with 3rd party ALM and other software delivery tools such as Build, Deploy, Test and Requirements Management.

Audit Log Complete record of all changes made to entities within the test management solution. Teams can monitor and trace every change.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Zephyr Reviews

Suneel K.

It is a very good platform

Likeliness to Recommend

Pros

Michael D.

Great product, easy to navigate and implement!

Likeliness to Recommend

Pros

Rupa S.

Easy to use, intuitive

Likeliness to Recommend

Pros

Most Popular Zephyr Comparisons

Azure DevOps

Selenium

Parasoft DTP

Postman

TestRail

OpenText Software Delivery Management

Title

1
Since last award

Feature Ratings

Test Planning

Artifact Traceability

Test Data Management

Test Script Editor

Analytics and Reporting

Test Run Workflow Manager

Regulatory Compliance

Test Case Generator

Artifact Management

ALM Integration

Audit Log

Vendor Capability Ratings

Availability and Quality of Training

Ease of Implementation

Breadth of Features

Ease of Data Integration

Business Value Created

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Vendor Support