
What is Xero?
Xero is a global online accounting system for small businesses and their advisors.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
96 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Xero?
Pros
- Reliable
- Saves Time
- Respectful
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Accounts Receivable Invoicing
Accounts Payable Purchase Orders
Expense Management
General Ledger Chart of Accounts
Dashboards, Analytics and Reporting
Integration APIs
Reconciliation
Cash Flow Management
Cost Revenue Tracking
Project Accounting
Budgeting Forecasting
Vendor Capability Ratings
Quality of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of Implementation
Ease of IT Administration
Business Value Created
Ease of Customization
Breadth of Features
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Xero Reviews
Wasim M.
- Role: Finance
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2021
Great Product
Likeliness to Recommend
What differentiates Xero from other similar products?
It's an all in one system with numerous features - it isn't limited to just one aspect of financial management.
What is your favorite aspect of this product?
Clean and simple financial management system.
What do you dislike most about this product?
The user interface is very outdated and could be improved.
What recommendations would you give to someone considering this product?
I would definitely recommend this product as an all in one financial management system but if you need additional focus on specific sections such as expenses, I would recommend considering other products who specialise in specific areas.
Pros
- Enables Productivity
- Security Protects
- Helps Innovate
- Reliable
- Role: Operations
- Industry: Utilities
- Involvement: Business Leader or Manager
Submitted May 2021
Optimal accounting tool, but hatd to customize.
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Robert D.
- Role: Finance
- Industry: Consulting
- Involvement: End User of Application
Submitted May 2021
What I have encountered with Xero in Legal service
Likeliness to Recommend
What differentiates Xero from other similar products?
Xero is cheap in comparison to other related online accounting services.
What is your favorite aspect of this product?
Xero has minimized errors encountered during repetitive account procedures such as invoicing and acounts automation.
What do you dislike most about this product?
Xero do not cater accounting needs for global enterprise companies, but after integrating with external applications and APIs, it suits all desires.
What recommendations would you give to someone considering this product?
To request whitepapers abd ebooks from the vendor before they start implementing and integrating Xero to company API.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing