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Xero Logo Award Winner Product Badge
Xero Logo Award Winner Product Badge
Xero Inc

Xero

Composite Score
8.8 /10
CX Score
9.0 /10
Category
Xero
8.8 /10

What is Xero?

Xero is a global online accounting system for small businesses and their advisors.

Company Details


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Awards & Recognition

Xero won the following awards in the Accounting - Small Business category

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Xero Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Xero.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Xero?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Saves Time
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 85

Accounts Receivable Invoicing

88

Accounts Payable Purchase Orders

86

Expense Management

85

General Ledger Chart of Accounts

84

Dashboards, Analytics and Reporting

84

Integration APIs

83

Reconciliation

82

Cash Flow Management

82

Cost Revenue Tracking

82

Project Accounting

80

Budgeting Forecasting

80

Vendor Capability Ratings

Average 83

Quality of Features

85

Usability and Intuitiveness

85

Ease of Data Integration

85

Ease of Implementation

84

Ease of IT Administration

84

Business Value Created

83

Ease of Customization

82

Breadth of Features

82

Vendor Support

81

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

79

Xero Reviews

Wasim M.

  • Role: Finance
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2021

Great Product

Likeliness to Recommend

9 /10

What differentiates Xero from other similar products?

It's an all in one system with numerous features - it isn't limited to just one aspect of financial management.

What is your favorite aspect of this product?

Clean and simple financial management system.

What do you dislike most about this product?

The user interface is very outdated and could be improved.

What recommendations would you give to someone considering this product?

I would definitely recommend this product as an all in one financial management system but if you need additional focus on specific sections such as expenses, I would recommend considering other products who specialise in specific areas.

Pros

  • Enables Productivity
  • Security Protects
  • Helps Innovate
  • Reliable
  • Role: Operations
  • Industry: Utilities
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted May 2021

Optimal accounting tool, but hatd to customize.

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Robert D.

  • Role: Finance
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

What I have encountered with Xero in Legal service

Likeliness to Recommend

8 /10

What differentiates Xero from other similar products?

Xero is cheap in comparison to other related online accounting services.

What is your favorite aspect of this product?

Xero has minimized errors encountered during repetitive account procedures such as invoicing and acounts automation.

What do you dislike most about this product?

Xero do not cater accounting needs for global enterprise companies, but after integrating with external applications and APIs, it suits all desires.

What recommendations would you give to someone considering this product?

To request whitepapers abd ebooks from the vendor before they start implementing and integrating Xero to company API.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Xero Comparisons

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