What is Xero?
Xero is a global online accounting system for small businesses and their advisors.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
96 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Xero?
Pros
- Reliable
- Saves Time
- Respectful
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Accounts Receivable Invoicing
Accounts Payable Purchase Orders
Expense Management
General Ledger Chart of Accounts
Dashboards, Analytics and Reporting
Integration APIs
Reconciliation
Cash Flow Management
Cost Revenue Tracking
Project Accounting
Budgeting Forecasting
Vendor Capability Ratings
Quality of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of Implementation
Ease of IT Administration
Business Value Created
Ease of Customization
Breadth of Features
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Xero Reviews
Amy G.
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted Dec 2024
Xero provides a full suite of accounting tools.
Likeliness to Recommend
What differentiates Xero from other similar products?
All-in-One Solution; Xero offers an integrated suite of accounting features, including invoicing, bank reconciliation, financial reporting, payroll, project tracking, and inventory management.
What is your favorite aspect of this product?
Xero’s intuitive, easy-to-navigate interface stands out as my most loved feature.
What do you dislike most about this product?
The Starter Plan is limited in terms of the number of invoices and bills you can process, and upgrading to the Standard Plan can become costly over time for businesses with tight budgets.
What recommendations would you give to someone considering this product?
Great all in one accounting suite and is a cloud-based system with real-time access, allowing you to manage your finances from anywhere.
Pros
- Continually Improving Product
- Enables Productivity
- Efficient Service
- Effective Service
Bolingo D.
- Role: Industry Specific Role
- Industry: Recreation
- Involvement: End User of Application
Submitted Nov 2024
Best cloud based accounting software
Likeliness to Recommend
What differentiates Xero from other similar products?
It has a variety of features like invoicing and billing, gives financial reports of all transactions done. Payroll processing helps save time whenever are paying our employees. It is cloud based and accessible on any device making it easy to use
What is your favorite aspect of this product?
Has good customer support, at least all the times i have tried to contact they always reply though with some delays sometimes depending on the time
What do you dislike most about this product?
It is a good software only challenge is i can not import data from non-xero sources
What recommendations would you give to someone considering this product?
I highly recommend this software to all organisational managers and accountants, so easy to use, cheap and easy to implement
Pros
- Enables Productivity
- Saves Time
- Acts with Integrity
- Reliable
Hammad K.
- Role: Finance
- Industry: Retail
- Involvement: Vendor Management and Renewal
Submitted Nov 2024
Fantastic Software (I Love it)
Likeliness to Recommend
What differentiates Xero from other similar products?
The main thing that makes difference is The software is totally based on cloud storage and we can connect our bank account online from this software to directly fetch the data and after that we can manually parked the transaction to the right head of accounts.
What is your favorite aspect of this product?
Mine favourite is the bank account connectivity because it’s helps alot to save the time .
What do you dislike most about this product?
Nothing! Really there is nothing that should be disliked.
What recommendations would you give to someone considering this product?
Although, i do not see any advancement there but then i would suggest them to keep going you guys are on a right direction.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
