What is WordPress.com?
WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
96 Plan to Renew
88 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WordPress.com?
Pros
- Respectful
- Transparent
- Reliable
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web Publishing Capabilities
Content Repository
Content Workflow Management
Management Interface
Standard Templates
E-Commerce Integration
Social Media Integration
Digital Asset Management
Content Security
Analytics and Reporting
Translation Facilitation
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Implementation
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
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WordPress.com Reviews
Michael S.
- Role: Sales Marketing
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Jun 2022
It is the most clear-cut website designing website
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
The ease of use makes it simple for anybody to be designing their website within an hour or two.
What is your favorite aspect of this product?
Customization options
What do you dislike most about this product?
Some of the preset themes are hard to work with.
What recommendations would you give to someone considering this product?
If you get stuck on something, use their tutorials or look it up. It is probably easier than you realize and you'll be past your issues in no time!
Pros
- Inspires Innovation
- Helps Innovate
- Performance Enhancing
- Enables Productivity
Cons
- Less Efficient Service
Bhawna A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2022
Great Application
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
Easy to use interface Flawless writing experience
What is your favorite aspect of this product?
Uninterrupted writing and sharing Unique font styles
What do you dislike most about this product?
Good to go nothing to dislike
What recommendations would you give to someone considering this product?
Highly recommended application for the blog creators
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Sana M.
- Role: C-Level
- Industry: Food and Beverage
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2022
Makes building a website easier and cheaper!
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
It is so easy to make editions, without having knowledge of website building. I love this, as I can update my website myself free of cost without hiring anyone.
What is your favorite aspect of this product?
The ease of use and intuitiveness; it is so simple to use once the website is built.
What do you dislike most about this product?
There are some features which seem not to be available, like attachments in forms. Also, there are some issues when one would like to personalise the site more and more. Limitations to design were experienced
What recommendations would you give to someone considering this product?
If you are willing to make a few compromises on the design of your website, in contrast to how you envisioned it, but also want the site built quickly then Wordpress is great. Most things are possible through it and getting a website built via Wordpress is miles cheaper.
Pros
- Reliable
- Enables Productivity
- Unique Features
- Saves Time
