What is WordPress.com?
WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
96 Plan to Renew
88 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WordPress.com?
Pros
- Respectful
- Transparent
- Reliable
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web Publishing Capabilities
Content Repository
Content Workflow Management
Management Interface
Standard Templates
E-Commerce Integration
Social Media Integration
Digital Asset Management
Content Security
Analytics and Reporting
Translation Facilitation
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Implementation
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Also Featured in...
WordPress.com Reviews
Mahika T.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Mar 2024
Wordpress gives the VIP Experience
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
Here's the thing: with Platinum, you get the full power and flexibility of WordPress, but with the added bonus of VIP treatment from the WordPress gurus themselves. They provide premium support, which is a lifesaver when you're elbow-deep in code or wrestling with a plugin gone rogue.
What is your favorite aspect of this product?
Running an e-commerce store is stressful enough without website worries. Knowing that with Platinum, I have access to priority support from WordPress themselves is a game-changer. Need help troubleshooting a complex plugin issue? No sweat! The WordPress wizards are just a phone call or email away.
What do you dislike most about this product?
Look, all that VIP treatment comes with a hefty price tag. For smaller stores, the cost of Platinum might be a bit much to swallow. Also, some of the premium themes and plugins, while undeniably snazzy, can feel a bit restrictive in terms of customization.
What recommendations would you give to someone considering this product?
The peace of mind from premium support and the access to exclusive features can be a huge advantage. However, if you're just starting out or have a limited budget, the free version of WordPress might be a better fit for now.
Pros
- Reliable
- Enables Productivity
- Unique Features
- Inspires Innovation
Naveen S.
- Role: Consultant
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Professional and User Friendly CMS
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
WordPress boasts a user-friendly interface that facilitated my seamless adoption. Its intuitive controls empower users to organize and manage websites professionally. The platform offers a vast array of plugins for seamless integration, enhancing functionality. Notably, its stellar customer support swiftly resolves any issues encountered, ensuring minimal downtime. Additionally, WordPress offers a diverse selection of both free and premium themes, catering to various design preferences and needs, further enriching the user experience.
What is your favorite aspect of this product?
WordPress often praised by users is its extensive ecosystem of plugins and themes. These plugins and themes allow users to customize their websites extensively, adding functionality and aesthetic appeal without needing advanced technical skills. This flexibility empowers users to create unique and professional-looking websites tailored to their specific needs and preferences.
What do you dislike most about this product?
While WordPress upgrades can sometimes introduce changes that take time to adjust to, they are infrequent, and the platform offers support and education to ease the transition. Personally, adapting to new features can feel time-consuming, but it's a minor inconvenience considering WordPress's overall excellence. Despite occasional challenges, I wouldn't consider using any other platform, as WordPress remains the best choice for me.
What recommendations would you give to someone considering this product?
my recommendations for someone considering WordPress are: 1. Take advantage of its user-friendly interface. 2. Explore its extensive library of plugins and themes. 3. Utilize available support and education resources. 4. Keep an open mind when adapting to updates and changes. 5. Invest time in learning the platform to maximize its potential for your needs.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Dan T.
- Role: Operations
- Industry: Media
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Easy to use and implement. 5 stars.
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
Lots of support from forums when you need it.
What is your favorite aspect of this product?
It's all about the plugins.
What do you dislike most about this product?
Security can be an issue sometimes.
What recommendations would you give to someone considering this product?
Try the free version first.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
