What is WordPress.com?
WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceWordPress.com Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on WordPress.com.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
96 Plan to Renew
88 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WordPress.com?
Pros
- Respectful
- Transparent
- Reliable
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web Publishing Capabilities
Content Repository
Content Workflow Management
Management Interface
Standard Templates
E-Commerce Integration
Social Media Integration
Digital Asset Management
Content Security
Analytics and Reporting
Translation Facilitation
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Implementation
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Also Featured in...
WordPress.com Reviews
Lokesh l.
- Role: Industry Specific Role
- Industry: Education
- Involvement: End User of Application
Submitted Jan 2025
Great experience ! with wordpress
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
WordPress.com is designed with beginners in mind. It offers a user-friendly interface with a drag-and-drop editor, making it easy to create and manage your website without needing any coding knowledge.
What is your favorite aspect of this product?
Great for beginners with no coding experience , easy to use
What do you dislike most about this product?
Free and paid plans have limitations on how you can monetize your website with ads or selling products.
What recommendations would you give to someone considering this product?
If you are a beginner with no coding experience and want a simple and easy-to-use website builder, then WordPress.com is a great option.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Raghav T.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Nov 2024
Versatile and User-Friendly
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
With thousands of themes and extensive plugin integrations (on higher plans), WordPress.com offers unmatched flexibility for customization. Automatic updates, daily backups, and robust security features come standard, reducing technical maintenance for users.
What is your favorite aspect of this product?
My favorite aspect of WordPress.com is its versatility and scalability. Whether you’re a beginner creating a personal blog or a business building an e-commerce site, WordPress.com offers a user-friendly platform with features that grow alongside your needs.
What do you dislike most about this product?
What I dislike most about WordPress.com is the limited flexibility on lower-tier plans, especially the inability to install custom plugins or themes without upgrading to the Business Plan or higher. This restriction can be frustrating for users on the Premium Plan who want more control and customization options.
What recommendations would you give to someone considering this product?
If you’re starting a blog or a basic website, the Premium Plan is an excellent choice. For advanced customization or e-commerce, the Business Plan might be worth the upgrade.
Pros
- Reliable
- Performance Enhancing
- Unique Features
- Continually Improving Product
Tohibulla M.
- Role: Consultant
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Sep 2024
First place to learn about WordPress and CMS
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
WordPress.com provides free hosting of a WordPress site. This is crucial to many who have just started and do not have a budget to spend on a hosting.
What is your favorite aspect of this product?
Publish your articles as part of blog posts for free.
What do you dislike most about this product?
The free version comes with serious limitations such as custom domain name not allowed.
What recommendations would you give to someone considering this product?
Use the free version by WordPress.com to experience first hand the potential of WordPress as a CMS.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
