What is WordPress.com?
WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
96 Plan to Renew
88 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WordPress.com?
Pros
- Respectful
- Transparent
- Reliable
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web Publishing Capabilities
Content Repository
Content Workflow Management
Management Interface
Standard Templates
E-Commerce Integration
Social Media Integration
Digital Asset Management
Content Security
Analytics and Reporting
Translation Facilitation
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Implementation
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
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WordPress.com Reviews
Peter O.
- Role: Finance
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2025
WordPress is so easy to use to build websites
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
Wordpress comes with premade templates that are easy to use to build any website type and CMS and, has the security measures like renaming login links unlike other website builder with limited features and security
What is your favorite aspect of this product?
Have liked the already build backend of the solution for managing and creating website pages, and blogs, comes with file storage to stores files within the WordPress directly to the folders
What do you dislike most about this product?
You need to edit the themes and plugins for Wordpress which requires one to have technical knowledge in PHP to modify
What recommendations would you give to someone considering this product?
Saves time building websites with customisation options
Pros
- Continually Improving Product
- Performance Enhancing
- Unique Features
- Client Friendly Policies
Ellie P.
- Role: Sales Marketing
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Feb 2025
Streamlining Content with WordPress.com.
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
In the ever-evolving telecom industry, maintaining a dynamic and engaging online presence is crucial. WordPress.com has been our platform of choice, offering a robust and user-friendly environment to share updates, insights, and connect with our audience.
What is your favorite aspect of this product?
One aspect we've found particularly beneficial is the seamless media integration. Whether it's embedding high-resolution images, videos, or audio clips, WordPress.com handles it effortlessly, allowing us to create rich, multimedia blog posts that captivate our readers. The built-in SEO tools have also been instrumental in enhancing our content's visibility.
What do you dislike most about this product?
we've noticed that while the platform offers a variety of themes, customization options can be somewhat limited unless you're on a higher-tier plan.
What recommendations would you give to someone considering this product?
For colleagues in the telecommunications sector seeking a reliable and efficient platform for content management, I highly recommend WordPress.com. Its blend of user-friendly design and powerful features makes it a valuable tool for any marketing and communications team.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Mohammad O.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2025
Very good platform for making websites easily.
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
It is very easy to use platform. Using it does not need good coding knowledge. Other platforms like drupal and joomla need more setup, but here, everything is simple.
What is your favorite aspect of this product?
It let us design websites and all types of CMS platform using drag and drop options and plugins like elementor. It already manages hosting and security, so no extra headache.
What do you dislike most about this product?
Some plugins are expensive. But overall it is very good platform.
What recommendations would you give to someone considering this product?
If anyone want to make a website without coding, WordPress.com is a good choice. It is easy to use, and everything like hosting, security, and updates is managed. Anyone can start with the free plan to understand how it works, then upgrade if needed.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
