What is WordPress.com?
WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
96 Plan to Renew
88 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WordPress.com?
Pros
- Respectful
- Transparent
- Reliable
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web Publishing Capabilities
Content Repository
Content Workflow Management
Management Interface
Standard Templates
E-Commerce Integration
Social Media Integration
Digital Asset Management
Content Security
Analytics and Reporting
Translation Facilitation
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Implementation
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Also Featured in...
WordPress.com Reviews
Agha S.
- Role: Finance
- Industry: Banking
- Involvement: End User of Application
Submitted May 2025
Word Press An Amazing Journey for Web Development
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
Wordpress provides high end graphic UI/UX for web development.
What is your favorite aspect of this product?
It has easy and user friendly usage.
What do you dislike most about this product?
Wordpress is not properly optimizable on phone apps.
What recommendations would you give to someone considering this product?
I would high recommend it for web developers.
Pros
- Trustworthy
- Saves Time
- Respectful
- Acts with Integrity
Pranita C.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2025
Everything I need to launch my website
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
WordPress.com always keeps my website and tools updated, so it always runs smoothly and safely without needing anything extra like tools, which makes it stand independent for website design and development.
What is your favorite aspect of this product?
I like it because it is a standalone tool, as it can handle a simple blog or a fully functional online store. It is flexible and works for all kinds of websites.
What do you dislike most about this product?
It occasionally lags when switching between editor and preview.
What recommendations would you give to someone considering this product?
If you are planning to go with WordPress.com, I recommend using Jetpack to keep your site safe and to load it faster and save backups in case anything goes sideways.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Janie N.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted May 2025
It provides integrated market tools.
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
Wordpress.com has modern templates and animations which eases work.
What is your favorite aspect of this product?
My favorite aspect of WordPress.com is its drag-and-drop functionality, which makes designing a website intuitive and straightforward, allowing quick adjustments and creative freedom.
What do you dislike most about this product?
What I dislike most about Wordpress.com is the potential for limitations in design flexibility once a site is published. While the drag-and-drop interface is intuitive for creating and editing websites, it can lead to challenges when users want to make significant design changes after the initial setup.
What recommendations would you give to someone considering this product?
Perfect for website designing go for it.
Pros
- Client Friendly Policies
- Acts with Integrity
- Friendly Negotiation
- Helps Innovate
