What is WordPress.com?
WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
96 Plan to Renew
88 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WordPress.com?
Pros
- Reliable
- Respectful
- Fair
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
AI Tools
Web Publishing Capabilities
Content Repository
Content Workflow Management
Standard Templates
Management Interface
E-Commerce Integration
Social Media Integration
Digital Asset Management
Content Security
Analytics and Reporting
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Quality of Features
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
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WordPress.com Reviews
Perfect T.
- Role: Industry Specific Role
- Industry: Engineering
- Involvement: End User of Application
Submitted Apr 2025
Exploring website creation and management
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
Wordpress.com stands out for providing tons of tools and designs to customize my website, without needing to worry to about the tech stuff like hosting.
What is your favorite aspect of this product?
I like it because it keeps my site safe and also keep my site up to date as well which makes it wonderful for me to keep my self updated with the trends of market.
What do you dislike most about this product?
It takes time to learn for new users which is frustrating for new users.
What recommendations would you give to someone considering this product?
If you want to use a good tools with great help for your support then Wordpress.com should be your priyority as it provides best services for your digital experience and create ultimate websites for you.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Somya A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2025
It’s cost-effective, SEO-friendly, go for it.
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
WordPress stands out from other website-building platforms due to its open-source, self-hosted nature, giving users full control and ownership of their sites. Unlike platforms like Wix or Squarespace, it offers virtually unlimited customization through thousands of free and premium themes and plugins. It’s highly SEO-friendly, cost-effective (with no monthly subscription for the core platform), and backed by a massive global community.
What is your favorite aspect of this product?
My favorite aspect of WordPress is its flexibility—it allows you to create and customize any type of website, whether it’s a blog, portfolio, business site, or online store, all without needing to write code. The huge library of plugins and themes means you can tailor everything to fit your exact needs.
What do you dislike most about this product?
The biggest downside is that WordPress can become bloated and slow if not optimized properly, especially with too many plugins. Also, security can be a concern if you don’t keep everything updated. Some premium themes and plugins can be expensive and require technical skill to set up correctly.
What recommendations would you give to someone considering this product?
I’d highly recommend WordPress to anyone looking for a flexible, powerful, and cost-effective website platform. It’s perfect whether you’re a beginner or a developer—thanks to its easy-to-use interface and massive customization potential. If you want full control over your site’s design, features, and performance, WordPress is a great choice. Just be ready to spend a little time learning the basics, especially if you plan to go beyond simple templates.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Bala Kanyaka G.
- Role: Operations
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Apr 2025
Wordpress is the bestttttt ever!!!!!!!
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
Simply you can call it OG!!!! IT beats out all the other services in the market. The CMS management / creating pages / integrating other platforms.. anything! I almost developed 50+ websites using wordpress. Be it e-commerce / static.
What is your favorite aspect of this product?
I love how seamlessly, we can integrate plugins & content management.. the recent SEO optimization feature is excellent.
What do you dislike most about this product?
nothing, but as a suggestion, pls include more free wordpress templates.
What recommendations would you give to someone considering this product?
The best one to consider, rather than opting for other platforms. pls consider ths.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
