What is WordPress.com?
WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
96 Plan to Renew
88 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WordPress.com?
Pros
- Respectful
- Transparent
- Reliable
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web Publishing Capabilities
Content Repository
Content Workflow Management
Management Interface
Standard Templates
E-Commerce Integration
Social Media Integration
Digital Asset Management
Content Security
Analytics and Reporting
Translation Facilitation
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Implementation
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Also Featured in...
WordPress.com Reviews
Alina D.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2025
Creating websites simplified
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
WordPress.com offers robust customization options and is simple to set up.
What is your favorite aspect of this product?
My favorite aspect of WordPress.com is automatic updates and security handled.
What do you dislike most about this product?
Only one thing I dislike about it is that customization can be restrictive without upgrades.
What recommendations would you give to someone considering this product?
I advise you to start with simple themes to learn the basics.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Unique Features
Katie P.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted May 2025
WordPress.com vs. Competitors
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
It's different because it has a large collection of responsive, expertly designed themes.
What is your favorite aspect of this product?
I like it because the WordPress.com mobile app lets me manage everything on the go.
What do you dislike most about this product?
Nothing right now for me.
What recommendations would you give to someone considering this product?
If you are looking for a tool that can create a responsive website builder application, then it is one of those best platforms.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Charlie W.
- Role: Human Resources
- Industry: Banking
- Involvement: End User of Application
Submitted May 2025
Offers Wide Range of Website Development Feature.
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
What makes WordPress.com unique is that it is simple to use and can be customized in many different ways. Unlike its competitors, it gives users of all skill levels a smooth way to create and manage their websites.
What is your favorite aspect of this product?
I really enjoy that WordPress.com can be used by bloggers or even large companies. The many themes and plugins available on the platform make it easy for users to customize their websites to reflect their personal and business identity.
What do you dislike most about this product?
Compared to WordPress.org, WordPress.com lacks certain flexibility, mostly because it doesn’t allow much plugin installation or detailed site customization.
What recommendations would you give to someone considering this product?
The free plan on WordPress.com is a good starting point for those exploring its features and how everything works. By trying the platform first, they can see if it fits their requirements before buying an unpaid learning opportunity.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
