What is WordPress.com?
WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
96 Plan to Renew
88 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WordPress.com?
Pros
- Respectful
- Transparent
- Reliable
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web Publishing Capabilities
Content Repository
Content Workflow Management
Management Interface
Standard Templates
E-Commerce Integration
Social Media Integration
Digital Asset Management
Content Security
Analytics and Reporting
Translation Facilitation
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Implementation
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Also Featured in...
WordPress.com Reviews
Matthew Lucca C.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2023
WordPress.com leading CMS.
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
It is a powerful CMS with almost endless options, with dozens of plugins, you can publish and organize unlimited amounts of intranet content, blogs, etc. on your site in minutes.
What is your favorite aspect of this product?
It provides all the flexibility I could ever need, offering unlimited plugins and add-ons. I can also create websites from intranet, blogs, among others in minutes.
What do you dislike most about this product?
No need, I like WordPress.com, it's a great CMS leader.
What recommendations would you give to someone considering this product?
It is a very versatile CMS, it offers many additional functions, Endless options, thousands of third-party plugins to choose from (like Rank Math)
Pros
- Trustworthy
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Slower Product Innovation
- Commodity Features
- Under Delivered
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
people "Easy to use, but a bit pricey."
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Valerie L.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2023
WordPress is great for creating websites.
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
In contrast to competing products, it excels in website creation due to its intuitive interface. You don't need extensive knowledge of computer programming to launch a website or maintain a blog.
What is your favorite aspect of this product?
WordPress's array of time-saving widgets and pre-made layouts is much appreciated. I can ignore the aesthetics and concentrate on the content.
What do you dislike most about this product?
The plugins may be a source of endless frustration. They are required for anything you wish to accomplish, which may be a very frustrating need.
What recommendations would you give to someone considering this product?
Wordpress makes it easy for me to construct and maintain your website without having to rely on a large development staff, which is why I believe you should use it.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Unique Features
