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Automattic

WordPress.com

Composite Score

8.9 /10

CX Score

9.1 /10

632 Reviews Write a Review

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details

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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation

Latest Award, 2025

2025 Data Quadrant Champion

2025

7 Top Rated Capabilities

8 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact

2024

2024 Data Quadrant Champion

2024

7 Top Rated Capabilities

7 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

3 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative

7% Neutral

92% Positive

Pros

Reliable
Respectful
Fair
Transparent

Feature Ratings

Average 83

Web Publishing Capabilities

Content Repository

Content Workflow Management

Standard Templates

Management Interface

E-Commerce Integration

Social Media Integration

Digital Asset Management

Content Security

Analytics and Reporting

Translation Facilitation

Vendor Capability Ratings

Average 82

Business Value Created

Ease of Implementation

Quality of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Content Marketing

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WordPress.com Reviews

Jayce O.

Role: Information Technology
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2025

Great tool, great feautre, easy to use!

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

A simple robust solution for easy site deployment

What is your favorite aspect of this product?

Very easy to use and robust features

What do you dislike most about this product?

Lots of features to choose from

What recommendations would you give to someone considering this product?

Requires a bit of training but once you wrap you head around all the features and abilities you are off and running

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

JOY I.

Role: C-Level
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2025

WordPress.com: Reliable and Flexible for Websites

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

WordPress.com (especially on higher plans) allows you to install thousands of third-party plugins and themes. This enables custom functionality like advanced SEO, eCommerce, membership sites, forums, and more.

What is your favorite aspect of this product?

WordPress.com provides fully managed hosting — no server setup or maintenance needed. Different plans offer increasing levels of customization, from simple blogs to business sites and online stores.

What do you dislike most about this product?

On free and lower-tier plans, you face restrictions on plugin installation, custom themes, and code access, which limits advanced customization. This can be frustrating if you want more control without upgrading.

What recommendations would you give to someone considering this product?

Take advantage of the wide plugin library on Business and eCommerce plans. Plugins can add powerful features but avoid installing too many to keep your site fast.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Vivek S.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2025

User-friendly website builder loved for ease

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

All-in-one hosting + CMS (no need to manage servers) Built-in security, backups, updates, and support Beginner-friendly

What is your favorite aspect of this product?

Ease of setup and use for non-technical users

What do you dislike most about this product?

Restricted customisation

What recommendations would you give to someone considering this product?

Go for it if you want a hassle-free website that scales with you.

Pros

Fair
Transparent
Helps Innovate
Continually Improving Product

Latest Research

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

WordPress.com Ratings

89 Likeliness to Recommend

96 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love WordPress.com?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Content Workflow Management The ability to enable editorial or authorship workflows on content within the platform.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Content Marketing

WordPress.com Reviews

Jayce O.

Great tool, great feautre, easy to use!

Likeliness to Recommend

Pros

JOY I.

WordPress.com: Reliable and Flexible for Websites

Likeliness to Recommend

Pros

Vivek S.

User-friendly website builder loved for ease

Likeliness to Recommend

Pros

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Title

Feature Ratings

Web Publishing Capabilities

Content Repository

Content Workflow Management

Standard Templates

Management Interface

E-Commerce Integration

Social Media Integration

Digital Asset Management

Content Security

Analytics and Reporting

Translation Facilitation

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support