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WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.9 /10
CX Score
9.1 /10
Category
WordPress.com
8.9 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

96 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
7% Neutral
92% Positive

Pros

  • Respectful
  • Transparent
  • Reliable
  • Trustworthy

Feature Ratings

Average 83

Web Publishing Capabilities

86

Content Repository

84

Content Workflow Management

84

Management Interface

83

Standard Templates

83

E-Commerce Integration

83

Social Media Integration

83

Digital Asset Management

82

Content Security

82

Analytics and Reporting

82

Translation Facilitation

81

Vendor Capability Ratings

Average 82

Business Value Created

84

Quality of Features

84

Ease of Implementation

84

Ease of Customization

83

Ease of Data Integration

83

Ease of IT Administration

82

Usability and Intuitiveness

82

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

80

Vendor Support

79

WordPress.com Reviews

Edmir F.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

Build your Own Website / Easy to use

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

I understand that you have extensive experience with WordPress and have recently started using Framer as well, appreciating its ability to convert your Figma files almost directly into code. You find WordPress particularly useful in your work in the product sales industry, where it enables you to easily create effective e-commerce stores using a variety of cool templates with the help of the Elementor page builder.

What is your favorite aspect of this product?

The simplicity and effectiveness of WordPress, especially when combined with Elementor, set it apart in your experience. This blend of tools seems to offer a balance of ease and flexibility, making it a robust solution for your we

What do you dislike most about this product?

While WordPress is a powerful and flexible platform, its openness and popularity can make it a target for security threats. This is why engaging additional security experts, beyond just relying on basic plugins, is a wise decision.

What recommendations would you give to someone considering this product?

If you want to create a website for yourself, don't hire developers - do it simply with a bunch of available free step-by-step content. What starts as a hobby might turn into a legitimate business venture, just like mine.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Bakur S.

  • Role: Information Technology
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

Dream and Set up As you Wish !

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

Plugins Store ! Multifunctional Settings and customize it !

What is your favorite aspect of this product?

It's easy to create some automation by your wish !

What do you dislike most about this product?

Optimization is very important that I wish to increase!

What recommendations would you give to someone considering this product?

Check the market before you write some critics

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Maggie L.

  • Role: Consultant
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

An Easy Tool for Building My Teaching Website

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

WordPress.com stands out among its counterparts due to its user-friendly interface, extensive theme customization options, and robust blogging features. Unlike other platforms, it offers hassle-free hosting, automatic updates, and a diverse plugin ecosystem. Its accessibility and versatility make it a preferred choice for individuals and businesses alike, setting it apart in the crowded landscape.

What is your favorite aspect of this product?

It stands out as an optimal solution for constructing responsive websites with exceptional graphics. The platform provides a diverse array of templates that facilitate time-saving, allowing me to concentrate more on content creation and less on design intricacies.

What do you dislike most about this product?

One significant concern I have with WordPress pertains to cybersecurity. The utilization of third-party plugins and themes poses a potential vulnerability. Additionally, its widespread adoption makes WordPress an attractive target for cyber attacks. Addressing these security challenges is crucial to ensure the integrity and protection of the platform.

What recommendations would you give to someone considering this product?

WordPress stands out as the premier choice for individuals seeking to create a website. It is worth trying. 🙂

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Unique Features

Most Popular WordPress.com Comparisons

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