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WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.9 /10
CX Score
9.1 /10
Category
WordPress.com
8.9 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

96 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
7% Neutral
92% Positive

Pros

  • Respectful
  • Transparent
  • Reliable
  • Trustworthy

Feature Ratings

Average 83

Web Publishing Capabilities

86

Content Repository

84

Content Workflow Management

84

Management Interface

83

Standard Templates

83

E-Commerce Integration

83

Social Media Integration

83

Digital Asset Management

82

Content Security

82

Analytics and Reporting

82

Translation Facilitation

81

Vendor Capability Ratings

Average 82

Business Value Created

84

Quality of Features

84

Ease of Implementation

84

Ease of Customization

83

Ease of Data Integration

83

Ease of IT Administration

82

Usability and Intuitiveness

82

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

80

Vendor Support

79

WordPress.com Reviews

Adam S.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Straightforward and simple website product creatio

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

WordPress.com is one of the most powerful blogging platforms there are. I specifically used the term blogging platform, as for website product creation, WordPress.org would be your go to solution. WordPress.com can easily enable you to create simple, astonishing website presentations in a matter of minutes, without any previous knowledge of coding or website development. It is as easy at it can get.

What is your favorite aspect of this product?

If you need a truly simple website presentation, without unclear pricing structure or high associated costs, WordPress.com is fantastic. It provides you with a user-friendly WYSIWYG editor for creating and publishing your content, without the hassle of setting up servers, domains, templates or content management systems.

What do you dislike most about this product?

Since it still is the younger brother of WordPress.org, for some users, it can be lacking some crucial features. If you develop a web on WordPress.com and want to switch to the more sophisticated WordPress.org, you will definitely encounter some initial struggles.

What recommendations would you give to someone considering this product?

Actually think about what you want from this product. If you need a truly simple, probably not that unique but efficient, website presentation, this is your product. If you need a complicated website, think about other solutions as well.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Efficient Service

Ayrton C.

  • Role: Vendor Management
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Wordpress for newcomers: a blessing

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

Having never developed a website before, WordPress has provided me with an infinite amount of customization options, even in the absence of programming expertise. Several online lessons are available for novices to assist them become acquainted with the program. WordPress is, in my opinion, a fantastic free technology that anyone can use to build a reliable website. But when things get complicated, you have to learn more about the subject and become well acquainted with all of the functions, which might take a lot of time. Extremely affordable and rather simple solution for creating the first suitable website. When one is willing to work.

What is your favorite aspect of this product?

Even with minimal experience, you can quickly and easily construct a fully functional, modern website using WordPress. However, websites that no longer "look like WordPress" can also result from properly configured WordPress. Customization options abound in terms of both appearance and functionality. Almost everything can be realized with the help of plugins, including blogs and online stores. Themes come in nearly every style imaginable, and those with the skills can even write their own or use CSS to customize them. When a content management system is used, WordPress is essentially quite error-prone CMS is already pretty.

What do you dislike most about this product?

Neues bisschen wie mich wird die Vielzahl a Möglichkeiten and Einstellungen verwirren. Only when thousands of plugins are available, choosing the right application can be challenging. I spent hours experimenting with different layouts and was ultimately dissatisfied with the outcome. Although I was not personally impacted, WordPress has a number of security flaws that make it difficult to use an open-source platform. I have found that having too many installed plugins increases the website's loading times. If there are no specialized knowledge gaps, it will be difficult to identify and address the causes.

What recommendations would you give to someone considering this product?

Plugins allow for the quick manipulation of almost anything, including the provision of user content via private access and full rights management. While much prior knowledge is not required, it is advisable to at least become somewhat acquainted with it (just as with any other CMS). Then, WordPress assumes the appropriate configuration and maintenance, leaving practically little room for complaint. If you use a lot of plugins, you should consider both the security and privacy risks while using them if they are not running locally. If someone wants to dive in deep and learn a lot, they can do that as well; but, for the majority of use cases.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

FREDERICK S.

  • Role: Human Resources
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

fantastic

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

wordpress integrates with various products which are used in website management.

What is your favorite aspect of this product?

uploading the plugin on wordpress and installing is easy. media can easily be added to the created website on the wordpress.

What do you dislike most about this product?

No problems so far.

What recommendations would you give to someone considering this product?

Wordpress integrates with jetpack where websites and CRM is managed from.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Efficient Service

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