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Webex Messaging Logo Award Winner Product Badge
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Cisco Systems

Webex Messaging

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Webex Messaging
8.8 /10

What is Webex Messaging?

Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.

Company Details


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Awards & Recognition

Webex Messaging won the following awards in the Business Instant Messaging - Enterprise category

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Webex Messaging Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Messaging.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Messaging?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Helps Innovate
  • Reliable

Feature Ratings

Average 81

Voice and Video Collaboration

89

Screen Sharing

87

Instant Messaging

83

File Sharing Collaboration

82

Granular Access Management

82

Document Collaboration

81

Task Management

80

Notifications

80

Cross Platform Support

80

Integration With Productivity Tools

80

Search

79

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

83

Quality of Features

83

Ease of IT Administration

82

Ease of Data Integration

82

Breadth of Features

82

Usability and Intuitiveness

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Webex Messaging Reviews

Helmut H.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Webex is very reliable and has good performance!

Likeliness to Recommend

8 /10

What differentiates Webex Messaging from other similar products?

Webex is very reliable and has good performance because it does not consume a lot of PC resources. We can share large files very easily through their features. We can easily attend the meetings anywhere using Webex. They have the best browser integration. Video conferences and interviews with WebEx are very smooth and error-free. They provide us secure connection so that everything is shared smoothly and error-free.

What is your favorite aspect of this product?

With Webex, we feel great adaptability with our organization as we can remain associated with video conferences through WebEx meetings. They provide us the option to join the browser instead of installing which provides us a quick way of connecting. The feature for saving the meeting recordings is of great value.

What do you dislike most about this product?

Webex has enabled the startup launch which is something we do not like about Webex. On-screen sharing takes a long time and sometimes causes other applications to unstable. The overall user interface needs to be upgraded and improved. Their support system can also be made better and improved.

What recommendations would you give to someone considering this product?

Webex is recommended because it has a lot of features and useful tools that make it different from other applications. Their application is quite unique and different.

Pros

  • Trustworthy
  • Caring
  • Respectful
  • Fair

Ae-Cha S.

  • Role: Industry Specific Role
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

A simple audio/video conferencing tool.

Likeliness to Recommend

9 /10

What differentiates Webex Messaging from other similar products?

I started working remotely from home at my present employer during the epidemic. As a result, I haven't ever encountered anybody in my group in person. Webex is just the most often used tool for us to interact and conduct day-to-day conversations, conferences, demos, and so on. Similar market applications are not awful, although, in my perspective, Webex is the finest. As the name implies, it is primarily designed for efficient meetings. Conferences may be created, hosted, scheduled, and joined from any computer or mobile.

What is your favorite aspect of this product?

Browser synchronization is a breeze. Everything works better when the pc version is used. Because of the screen-sharing functionality, my sessions and conferences go more smoothly. Webex virtual meetings and discussions may be seamless and mistake-free. It's straightforward and company-oriented. I like how simple it is to utilize if we do have the premium version; just input the user's login and we may join their connection at any moment, from everywhere. Another significant benefit would be the login in Webex is identical to the ones supplied by the organization, so we might not need to contact them each time. One of the finest aspects of W

What do you dislike most about this product?

It usually requires a lot of bandwidth to function, and if our connection is sluggish, our speech becomes jerky and annoying. One downside, in my opinion, is the requirement for hosting at the start of the session. I understand this can be set, but it requires extensive expertise and might be perplexing for novice members of the site. While portable meeting attendance is excellent and works wonderfully, we can't access many shared displays around the same moment. There is no album view on the linked screens, except for the desktop version or internet browser. As a result, we can only watch it once.

What recommendations would you give to someone considering this product?

Take a chance! Webex Meetings is among the most useful tools for holding conferences and working remotely. It has aided my colleagues and myself in resolving business issues that have arisen as a consequence of the pandemic's distant work.

Pros

  • Helps Innovate
  • Enables Productivity
  • Efficient Service
  • Caring

Ahsun J.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Best Web Collaboration Tool

Likeliness to Recommend

10 /10

What differentiates Webex Messaging from other similar products?

Webex is a seamless tool designed for the everyday user. Its very stable and executes flawlessly. Using other tools in the past, I've encountered my system issues, video lags and other factors that affected my overall experience. Simply put, Webex is better.

What is your favorite aspect of this product?

Ability to collaborate with colleagues on a daily basis through chat or video. User interface is extremely easy to use with many features. There is also an ability to create groups and easily orchestrate calls with team members/peers. I also enjoy how it integrates with Outlook such that with a click of a button, I can populate my room into the location field.

What do you dislike most about this product?

I still believe there are a lot of updates that happen with the tool. I have noticed that while certain functionalities are still present, the location of finding them within the UI changes. However, this only impacts me for a few minutes.

What recommendations would you give to someone considering this product?

WebEx is simple, easy to use and stable. I have rarely encountered any issues with the tool and would recommend it to anyone.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Most Popular Webex Messaging Comparisons

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