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Webex Messaging Logo Award Winner Product Badge
Webex Messaging Logo Award Winner Product Badge
Cisco Systems

Webex Messaging

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Webex Messaging
8.8 /10

What is Webex Messaging?

Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.

Company Details


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Awards & Recognition

Webex Messaging won the following awards in the Business Instant Messaging - Enterprise category

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Webex Messaging Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Messaging.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Messaging?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Helps Innovate
  • Reliable

Feature Ratings

Average 81

Voice and Video Collaboration

89

Screen Sharing

87

Instant Messaging

83

File Sharing Collaboration

82

Granular Access Management

82

Document Collaboration

81

Task Management

80

Notifications

80

Cross Platform Support

80

Integration With Productivity Tools

80

Search

79

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

83

Quality of Features

83

Ease of IT Administration

82

Ease of Data Integration

82

Breadth of Features

82

Usability and Intuitiveness

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Webex Messaging Reviews

Paul C.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Top-notch meeting solution

Likeliness to Recommend

9 /10

What differentiates Webex Messaging from other similar products?

Some important things are mentioned below. 1. The ability to record meetings and take notes makes it easier to recall what was discussed. 2. Bots in groups provide us with notifications. It is employed by teams that focus on particular issues. 3. In one app, we can smoothly transition between meetings, phone calls, and chatting.

What is your favorite aspect of this product?

I'm using Webex for a long time and all of its functions amazed me. I find in the whole journey that Webex is an excellent video and audio conferencing application. The main aspect I like is that I can easily connect with even a low internet bandwidth and that doesn't affect the quality of meetings. I used it on multiple devices for example it works well on all mobile devices, including Android and iPhone.

What do you dislike most about this product?

It seems to struggle when the network speed is limited, and the software needs a most powerful computer to run smoothly. Apps for smartphones have some bugs that must be eliminated so we can have the same experience with the smart as we have with computers.

What recommendations would you give to someone considering this product?

I surely recommend you because Webex works best when used during online meetings. I'm in favor of this too because I personally use it for meetings, video conferences, and audio calls and had an amazing experience with it. Their whiteboard feature was really helpful to me because my clients understand clearly through it.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Allan k.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Full attendance of meetings with Webex.

Likeliness to Recommend

10 /10

What differentiates Webex Messaging from other similar products?

This platform has got key features and those features is the Jabber connectivity which enable joining of audio-only bridge through mobile phone which really help whenever internet connection is low. This helps one to remain connected even without internet.

What is your favorite aspect of this product?

The fact the we are connected entirely with fellow colleagues is a great thing to be proud of.

What do you dislike most about this product?

No cons at all.

What recommendations would you give to someone considering this product?

I highly recommend this platform for superb connection with fellow teammates.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Efficient Service

Saylor A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Webex – A Consistent Communication Platform

Likeliness to Recommend

10 /10

What differentiates Webex Messaging from other similar products?

The interface is quite easy and simple to use. It contains a free trial version for the users’ and also provide them with high display video conferencing ability. Users’ can create their own meeting or conferencing rooms.

What is your favorite aspect of this product?

It allows users’ to make audio/video calls and messaging and have group conversations as well. It does not contain a time limit to the meeting or webinar. The participant limit is up to 200 people in a meeting. It provides users’ with the ability to give feedback.

What do you dislike most about this product?

The functionalities on pc and IOS devices are limited. The full range functions are not provided by which many people lose their interest. There are certain errors and bugs which makes it hard for the users’ to recognize some functions.

What recommendations would you give to someone considering this product?

It should remove errors and bugs for better user experience. The full-range functionalities should be provided to IOS and pc users’ as well. It would enhance the number of audience.

Pros

  • Helps Innovate
  • Inspires Innovation
  • Caring
  • Saves Time

Most Popular Webex Messaging Comparisons

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