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Webex Messaging Logo Award Winner Product Badge
Webex Messaging Logo Award Winner Product Badge
Cisco Systems

Webex Messaging

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Webex Messaging
8.8 /10

What is Webex Messaging?

Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.

Company Details


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Awards & Recognition

Webex Messaging won the following awards in the Business Instant Messaging - Enterprise category

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Webex Messaging Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Messaging.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Messaging?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Helps Innovate
  • Reliable

Feature Ratings

Average 81

Voice and Video Collaboration

89

Screen Sharing

87

Instant Messaging

83

File Sharing Collaboration

82

Granular Access Management

82

Document Collaboration

81

Task Management

80

Notifications

80

Cross Platform Support

80

Integration With Productivity Tools

80

Search

79

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

83

Quality of Features

83

Ease of IT Administration

82

Ease of Data Integration

82

Breadth of Features

82

Usability and Intuitiveness

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Webex Messaging Reviews

Damiano B.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Aug 2022

Great and complex program

Likeliness to Recommend

7 /10

What differentiates Webex Messaging from other similar products?

is more professional respsect zoom or google meet

What is your favorite aspect of this product?

I have mostly liked the video conference plus I have used it for personal room and i have 100% satisfied with its services. The screen sharing is exceptionally smooth and juggling host rights amongst the participants are effortless. Webex was the best solution for its stability and ease of use on both desktop and mobile devices.

What do you dislike most about this product?

At the end of the meeting with my students I wanted to have quick access to the recording to be able to share it with those who could not connect and sometimes it took a long time to generate the link with the recording of the session. Most dislike feature for me is the User Interface of Webex. It's complicated for new users especially. Need to make it more user friendly

What recommendations would you give to someone considering this product?

you need to do some experience to use alle the features

Pros

  • Trustworthy
  • Saves Time
  • Helps Innovate
  • Reliable

Cons

  • Vendor's Interest First

Mahinour S.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2022

Amazing for meetings and webinars

Likeliness to Recommend

9 /10

What differentiates Webex Messaging from other similar products?

I love hosting webinars on Webex, the ability to practice before the webinar and engage the audience during the webinar with Q&A and polls..

What is your favorite aspect of this product?

Running webinars on Webex and meetings

What do you dislike most about this product?

Nothing at the moment to mention

What recommendations would you give to someone considering this product?

If you are working with corporate clients, it's more reliable and safe to run meetings.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Nayab F.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Webex - A platform to connect virtually over web

Likeliness to Recommend

10 /10

What differentiates Webex Messaging from other similar products?

Webex is a brilliant platform for connecting with your peers and colleagues virtually over the internet from anywhere in the world. It has lot of features like screen sharing, file sharing, online chatting, recording and more. Also the webex sessions are very secure as they are encrypted.

What is your favorite aspect of this product?

It's recording feature is very great as one can record sessions on webex. Hence the presentations and conversations can be recorded for future reference and can be played back whenever required.

What do you dislike most about this product?

The product is very useful and there is nothing to dislike. One can do video and web conferencing very easily with webex. Also the platform is very easy to use.

What recommendations would you give to someone considering this product?

I would surely recommend others to go ahead with this product as it has lot of features and the product is very reliable and stable.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Most Popular Webex Messaging Comparisons

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