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Webex Messaging Logo Award Winner Product Badge
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Cisco Systems

Webex Messaging

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Webex Messaging
8.8 /10

What is Webex Messaging?

Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.

Company Details


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Awards & Recognition

Webex Messaging won the following awards in the Business Instant Messaging - Enterprise category

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Webex Messaging Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Messaging.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Messaging?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Helps Innovate
  • Reliable

Feature Ratings

Average 81

Voice and Video Collaboration

89

Screen Sharing

87

Instant Messaging

83

File Sharing Collaboration

82

Granular Access Management

82

Document Collaboration

81

Task Management

80

Notifications

80

Cross Platform Support

80

Integration With Productivity Tools

80

Search

79

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

83

Quality of Features

83

Ease of IT Administration

82

Ease of Data Integration

82

Breadth of Features

82

Usability and Intuitiveness

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Webex Messaging Reviews

Stephen G.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

One of the best apps for instant meetings.

Likeliness to Recommend

9 /10

What differentiates Webex Messaging from other similar products?

Webex has enabled us to hold meetings and conferences with our departments and clients in different regions as if they were all in the same room. Our employees were able to collaborate on a specific job using Webex. Cisco Webex will be used for any future instant meetings. It works for us whether it's a management hookup, an employee hookup, or even a casual gathering with friends.

What is your favorite aspect of this product?

The system's most useful feature is the outstanding communication it enables amongst staff members via conferencing, presentations, and screen sharing. Cisco Webex is one of the most often used software programs in my workplace for scheduling meetings amongst employees. It is just the most convenient tool for holding a conference during the epidemic.

What do you dislike most about this product?

When I am on the line, the mute toggle button frequently takes too long to see the subsequent action being done, and they occasionally experience connection troubles.

What recommendations would you give to someone considering this product?

I would strongly suggest the program to anybody searching for an effective company-wide connection and communication; data security is by far the most valuable aspect of our businesses, and Webex delivers encrypted data with all of this.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Mahesh S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Easy to use, user friendly, and fantastic product

Likeliness to Recommend

10 /10

What differentiates Webex Messaging from other similar products?

Good user friendly interface

What is your favorite aspect of this product?

To conclude a poc

What do you dislike most about this product?

Nothing all are good

What recommendations would you give to someone considering this product?

I am telling them to try the product features an its very unique

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Valarie N.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Remote support solution and online meeting.

Likeliness to Recommend

9 /10

What differentiates Webex Messaging from other similar products?

The biggest issue that we fixed with Webex Cisco was in instant messaging, where we did not have control over the material that was communicated, allowing the leak of critical information from our organization and making us susceptible to potential spies from our branch. When there are no VPN connections, we also provide remote help for problems and occasionally deploy, mostly MicroStrategy and Informatica. We also use video conferencing internally and outside (with customers and suppliers).

What is your favorite aspect of this product?

It is simple to use and has a straightforward user interface, overall, it's a dependable and robust web conferencing, remote control and support, and webinar solution. Once connected, it is quick, and there are no audio or visual issues other than those caused by each participant's network. We tested audio over the phone to prevent low bandwidth concerns (taking audio over the phone) and it alleviated several issues with unreliable connectivity. It also enables collaborative work processes, which allow for the generation of work assistance in tasks for others, taking into consideration the world's present situation with the epidemic.

What do you dislike most about this product?

The only problem we've had with this tool was that we presented a remote assault on our communications at some time; however, Cisco offered the remedy with its support team, and now with the new security systems deployed, we have more control over the participants. The client also appears to have some unique Linux installation considerations, which is a great plus for me because I work on Ubuntu 18.04. The cost appears to be greater than for competing options with comparable functionality.

What recommendations would you give to someone considering this product?

Cisco Webex is a very comprehensive solution, although as previously said, it is more expensive than many of its competitors. If you want to use all of its functions, this is the option to choose; but, if you require a more limited version, many others may provide the functionalities at a cheaper cost. When assistance is required, it is preferable to have a behemoth like Cisco on hand. I suggest it for one reason, among many, and that is that information security is the most valuable thing in our organizations, and Webex provides this with your encrypted information.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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