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Cisco Systems

Webex Messaging

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Webex Messaging
8.8 /10

What is Webex Messaging?

Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.

Company Details


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Awards & Recognition

Webex Messaging won the following awards in the Business Instant Messaging - Enterprise category

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Webex Messaging Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Messaging.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Messaging?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Helps Innovate
  • Reliable

Feature Ratings

Average 81

Voice and Video Collaboration

89

Screen Sharing

87

Instant Messaging

83

File Sharing Collaboration

82

Granular Access Management

82

Document Collaboration

81

Task Management

80

Notifications

80

Cross Platform Support

80

Integration With Productivity Tools

80

Search

79

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

83

Quality of Features

83

Ease of IT Administration

82

Ease of Data Integration

82

Breadth of Features

82

Usability and Intuitiveness

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Webex Messaging Reviews

Rosario M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Webex impresses with its audio and video quality

Likeliness to Recommend

10 /10

What differentiates Webex Messaging from other similar products?

We have improved from our communication range to the recording and archiving of each conference. The platform separates the attachments that we use in meetings or live chat, to speed up your search process within the platform in case you need it.

What is your favorite aspect of this product?

The quality of cisco webex is very high in the case of such a small software. It is excellent for creating meeting rooms with member limits, for creating online seminar sessions, and for keeping the meeting room fully customizable and accessible. Within cisco webex we get a good management system of work goals, oriented to teamwork. The platform constantly notifies us about billboard schedules that are close to our date. Cisco webex manages scheduled sessions separately, so we can check which session is live without confusing it with the rest.

What do you dislike most about this product?

We don't dislike any of the features shown by Cisco Webex. The only small problem with the software is its automatic call button, which adds a function so that each person added to the platform can communicate easily. This button sometimes does not work, and therefore can not be called for the execution of a meeting.

What recommendations would you give to someone considering this product?

We use Webex for meetings and calls with clients, which helps with our overall business continuity process and gives us a good boost from an effective communication standpoint, as we can check what other people are thinking through attachments and other shared documents. Overall, this tool is very useful for teams to manage daily tasks. It is very useful for multiparty collaboration in meetings, customer calls are useful for daily business processes, the security of the system structure is very good, can understand other people's ideas through attachments and other shared documents, overall, this tool is very useful for teams Useful for manag

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Inspires Innovation

Robson B.

  • Role: Industry Specific Role
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Easy to use

Likeliness to Recommend

8 /10

What differentiates Webex Messaging from other similar products?

Do mesmo modo, a constante divulgação das informações cumpre um papel essencial na formulação das condições inegavelmente apropriadas.

What is your favorite aspect of this product?

Gostaria de enfatizar que a competitividade nas transações comerciais promove a alavancagem das direções preferenciais no sentido do progresso.

What do you dislike most about this product?

Neste sentido, o comprometimento entre as equipes acarreta um processo de reformulação e modernização das diretrizes de desenvolvimento para o futuro.

What recommendations would you give to someone considering this product?

O cuidado em identificar pontos críticos na determinação clara de objetivos maximiza as possibilidades por conta das diversas correntes de pensamento.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Acts with Integrity

Adam F.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2022

A Simple and Straightforward Chat Platform

Likeliness to Recommend

10 /10

What differentiates Webex Messaging from other similar products?

It works very well for simple one-on-one chats with other people. It also offers Teams, but we have not delved into that as much. We have a Cisco phone system and use Webex Meetings, so it works very well integrating with these to make looking up people and calling them very simple from the application.

What is your favorite aspect of this product?

Due to our usage of other Cisco products, the ease at being able to chat and call others in the company is fantastic. The softphone functionality and managing voicemails and calls is great. We also appreciate how chatting just works very well and discussions sync between devices.

What do you dislike most about this product?

There's nothing that comes to mind. It does what we need it to do very well for chatting and calls.

What recommendations would you give to someone considering this product?

I believe this is a great fit for those using other Cisco products, especially if your phone system is from Cisco. Its integration with the directory and making and taking calls is fantastic. It should also work well if you don't have other Cisco applications, but I feel it's a more ideal fit for those in the Cisco ecosystem.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Webex Messaging Comparisons

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