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Webex Messaging Logo Award Winner Product Badge
Webex Messaging Logo Award Winner Product Badge
Cisco Systems

Webex Messaging

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Webex Messaging
8.8 /10

What is Webex Messaging?

Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.

Company Details


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Awards & Recognition

Webex Messaging won the following awards in the Business Instant Messaging - Enterprise category

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Webex Messaging Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Messaging.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Messaging?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Helps Innovate
  • Reliable

Feature Ratings

Average 81

Voice and Video Collaboration

89

Screen Sharing

87

Instant Messaging

83

File Sharing Collaboration

82

Granular Access Management

82

Document Collaboration

81

Task Management

80

Notifications

80

Cross Platform Support

80

Integration With Productivity Tools

80

Search

79

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

83

Quality of Features

83

Ease of IT Administration

82

Ease of Data Integration

82

Breadth of Features

82

Usability and Intuitiveness

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Webex Messaging Reviews

Mohd I.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

This is 1 top shop for all web communication needs

Likeliness to Recommend

7 /10

What differentiates Webex Messaging from other similar products?

Webex is by far the most stable application for video calling, and screen sharing. Even cross platform is also excellent, used their Android and windows apps and found them to very quick and responsive.

What is your favorite aspect of this product?

The smoothness of app while operating either on any operating system, is excellent.

What do you dislike most about this product?

Som times, while sharing the screen it will give you notch in between, which will slow down your productivity.

What recommendations would you give to someone considering this product?

This is most stable and mature product of the video conferencing industry, anyone may go with closed eyes.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Unique Features
  • Caring

Lucio A.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

a system worth using

Likeliness to Recommend

10 /10

What differentiates Webex Messaging from other similar products?

cisco webex systems is one of the services that has increased the most in recent times, as well as competition and similar services, which has made it increasingly difficult to stand out, but even with that it has succeeded and has remained in an advantageous position and this is due to the good service it has offered for several years

What is your favorite aspect of this product?

I like using cisco webex systems because the service has never left me bad, whenever I have used it it has been fascinating, I and my colleagues who have also used it say so, it almost never has serious errors and the service is quite complete, the communication is impeccable, fast and very easy

What do you dislike most about this product?

once it happened to me that when trying to enter it gave me an error, but when updating the problem was solved, there was no need to write to technical support at all. I would like the menu to be a little more friendly for people who are not very knowledgeable about the subject, maybe a little more information and I would be totally happy

What recommendations would you give to someone considering this product?

As I am a person who likes to try new services and software, after I used it, but I never abandoned it again, therefore whenever they ask me about the system, I speak in a good way because it has greatly facilitated my way of working, That's why I'm going to recommend it every time I have the opportunity to do it.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Bharath K.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Features are on spot

Likeliness to Recommend

10 /10

What differentiates Webex Messaging from other similar products?

The key differences are : The platform offers locked personal room meetings, password-enforced meeting connections and encrypted cloud recordings

What is your favorite aspect of this product?

Webex Meetings allow our clients to join from anywhere, includes video, and is easy to schedule.

What do you dislike most about this product?

Nothing to be honest

What recommendations would you give to someone considering this product?

if you want professional meetings app, this is the one for you

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Webex Messaging Comparisons

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