Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)
Webex Messaging Logo Award Winner Product Badge
Webex Messaging Logo Award Winner Product Badge
Cisco Systems

Webex Messaging

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Webex Messaging
8.8 /10

What is Webex Messaging?

Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Webex Messaging won the following awards in the Business Instant Messaging - Enterprise category

Filter By

Webex Messaging Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Messaging.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Messaging?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Helps Innovate
  • Reliable

Feature Ratings

Average 81

Voice and Video Collaboration

89

Screen Sharing

87

Instant Messaging

83

File Sharing Collaboration

82

Granular Access Management

82

Document Collaboration

81

Task Management

80

Notifications

80

Cross Platform Support

80

Integration With Productivity Tools

80

Search

79

Vendor Capability Ratings

Average 81

Ease of Implementation

83

Business Value Created

83

Quality of Features

83

Ease of IT Administration

82

Ease of Data Integration

82

Breadth of Features

81

Usability and Intuitiveness

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Webex Messaging Reviews

Leonel G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Webex Messaging is a comfortable space.

Likeliness to Recommend

10 /10

What differentiates Webex Messaging from other similar products?

Webex Messaging is a comfortable space that has not allowed me to have a proper flow of meetings with all my coworkers. Every time each of these conferences starts, it is a pleasure that we have an interactive channel where we can discuss and exchange information files. immediately respecting the original formats, what makes this program our first option to call the main company personalities is the security and credibility that it offers to each of its users, this medium has not been of great help to multiply the messages that we want them to reach each of the company's employees in real time.

What is your favorite aspect of this product?

The good thing and what I like about this program is how dynamic it becomes with the digital whiteboard, this makes it much easier to expose and explain each of the projects that you start in my work environment, it is important that all our colleagues manage the same information is because we make them participate in each of the calls that we create through Webex Messaging, this program is really good, it meets our needs when communicating on the web, this program has free versions or trials that we like, since these types of versions usually lack options and space Webex Messaging has made it possible for me to enjoy its services.

What do you dislike most about this product?

We believe that the interface of this program can be improved, we are a great work team that usually meets and talks through this medium, but we are aware that in the first steps with this program it was difficult for us to fully understand the correct use of this program. program, the truth is somewhat confusing the first times you use it, it will depend on the practice time to master it.

What recommendations would you give to someone considering this product?

Webex Messaging is a program that allows us to be in contact with your coworkers, in each of the calls of this program it is nice how we can interact and exchange information instantly, this is a huge advantage for the development of any work team who are miles away or simply want to be spectators to study the same information that is exposed on the blackboard, without a doubt we recommend this great program.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jimena G.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Effective and secure messaging communication tool

Likeliness to Recommend

9 /10

What differentiates Webex Messaging from other similar products?

This tool allows communication and collaboration in a more effective and secure way with your colleagues, partners and different clients using this wonderful messaging service, you can send larger files in a secure space which is well organized allowing you to save and search together with all your chats, collaborating with anyone who is outside the organization or company simply by adding their email address to a space

What is your favorite aspect of this product?

I like this messaging tool, because it allows successful and effective communication with clients, partners and colleagues. Through instant messaging allowing you to send larger files through a secure space that is neatly organized just by adding an email, facilitating quick and secure decision-making, improving productivity in a simple way, you can send messages and share files and add personality with anyone inside and outside the organization

What do you dislike most about this product?

I do not dislike this successful messaging tool at all, allowing you to always be in communication with clients, partners and anyone inside and outside the organization

What recommendations would you give to someone considering this product?

I recommend this very useful messaging tool for any company since you can send files much larger than usual in a safe and well-organized space, being able to save and search later along with different chats without any inconvenience, also collaborating easily with anyone who is outside the organization simply by adding your email address, this is the best communication channel, simple and very useful to use

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Martin L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Fantastic messaging tool

Likeliness to Recommend

9 /10

What differentiates Webex Messaging from other similar products?

Great for collaboration between users. Instant messaging is enabled. screen sharing and remote control.

What is your favorite aspect of this product?

Integration with other video conferencing applications. Ease of use when using with Webex boards. Provides reports and analytics.

What do you dislike most about this product?

Cisco devices requires specialized configurations.

What recommendations would you give to someone considering this product?

Great tool for collaboration between users and instant messaging from different locations

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Most Popular Webex Messaging Comparisons

Visit our IT’s Moment: A Technology-First Solution for Uncertain Times Resource Center
Over 100 analysts waiting to take your call right now: +1 (703) 340 1171