What is Webex Messaging?
Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
94 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Webex Messaging?
Pros
- Respectful
- Performance Enhancing
- Helps Innovate
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Voice and Video Collaboration
Screen Sharing
Instant Messaging
File Sharing Collaboration
Granular Access Management
Document Collaboration
Task Management
Notifications
Cross Platform Support
Integration With Productivity Tools
Search
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Ease of IT Administration
Ease of Data Integration
Breadth of Features
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Webex Messaging Reviews
Emma B.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Apr 2023
All hail Webex Instant Messaging!
Likeliness to Recommend
What differentiates Webex Messaging from other similar products?
Our office's marketing and sales teams have found Webex to be an excellent tool for doing online meetings. Productivity was boosted by tools like file and screen sharing, and different types of meetings suited our needs, especially because many of our clients are based in other countries. Having used Webex to quickly help a client as a business consultant, I can attest to its efficacy as a business cooperation and communication tool.
What do you dislike most about this product?
Webex isn't perfect, but I don't have many complaints. I will highlight a handful of them below:In my opinion, the mobile edition of Webex is superior than its desktop counterpart. In a public chat, you have no say over what users say or type. You can have up to 100 people in your meeting using Webex's free version. There is a cap of 50 minutes for the conference.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Louis L.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Apr 2023
Fantastic alternative to MS Teams or Skype.
Likeliness to Recommend
What differentiates Webex Messaging from other similar products?
Tight and efficient user interface and better audio and video quality.
What is your favorite aspect of this product?
Audio and video quality.
What do you dislike most about this product?
Sometimes the call cell number for a meeting does not work or is very slow.
What recommendations would you give to someone considering this product?
Great drop in replacement for MS Teams or Skype.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Inspires Innovation
Imaya Segara G.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted Apr 2023
Fantastic product!
Likeliness to Recommend
What differentiates Webex Messaging from other similar products?
It seamlessly integrates with a variety of other applications making it a versatile choice for all.
What is your favorite aspect of this product?
Background options are provided for blocking it out the real backgrounds.
What do you dislike most about this product?
There is the potential for latency and choppy audio in Wi-Fi dead spots.
What recommendations would you give to someone considering this product?
With Webex calling, one can replace their existing PBX network with a globally recognised cloud-based solution while receiving enterprise-based calling.
Pros
- Performance Enhancing
- Unique Features
- Effective Service
- Caring
Cons
- Less Efficient Service
- Vendor's Interest First
- Leverages Incumbent Status
