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Webex Messaging Logo Award Winner Product Badge
Webex Messaging Logo Award Winner Product Badge
Cisco Systems

Webex Messaging

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Webex Messaging
8.8 /10

What is Webex Messaging?

Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.

Company Details


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Awards & Recognition

Webex Messaging won the following awards in the Business Instant Messaging - Enterprise category

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Webex Messaging Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Messaging.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Messaging?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Helps Innovate
  • Reliable

Feature Ratings

Average 81

Voice and Video Collaboration

89

Screen Sharing

87

Instant Messaging

83

File Sharing Collaboration

82

Granular Access Management

82

Document Collaboration

81

Task Management

80

Notifications

80

Cross Platform Support

80

Integration With Productivity Tools

80

Search

79

Vendor Capability Ratings

Average 81

Ease of Implementation

83

Business Value Created

83

Quality of Features

83

Ease of IT Administration

82

Ease of Data Integration

82

Breadth of Features

81

Usability and Intuitiveness

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Webex Messaging Reviews

Skylar J.

  • Role: Human Resources
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Fantastic video conferencing tool.

Likeliness to Recommend

9 /10

What differentiates Webex Messaging from other similar products?

Its ease of use and integration with other programs and applications sets it apart from other programs. This software is compatible with all operating systems and provides exceptional image and sound quality.

What is your favorite aspect of this product?

When it comes to actually using the program, Webex couldn't be easier. When you need to join a meeting quickly, the interface won't overwhelm you with choices. Unlike Google's Hangouts, which is intuitive to use, the options here are limited and basic. Webex excels at hosting meetings with more than 50 participants because it has the ability to mass-limit both the number of attendees and the number of participants who can use the microphone and camera features.

What do you dislike most about this product?

The Webex App's only drawback is that it requires a special app. Google Hangouts and Microsoft Teams allow web-based conference participation. No alternative seems to exist, therefore I constantly have to open the Webex App, which is OK until it breaks. My firm set up Webex this way, but we switched to Google Hangouts, which I prefer to Webex, Zoom, and Teams, so I just use it for massive quarterly conference calls with top leadership.

What recommendations would you give to someone considering this product?

Webex is superior to Google Hangouts, which is why I suggest it. The latter is what we primarily rely on for meetings, but Hangouts' capacity for simultaneous users is limited. Our organization holds quarterly meetings between upper management and internal users, and Webex is used entirely for these meetings. As a result, we can now take part in a smooth and everlasting video call, unlike the unstable ones we've seen with Google Hangouts in the past.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Effective Service

Vikas M.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Effortless online meeting tool

Likeliness to Recommend

9 /10

What differentiates Webex Messaging from other similar products?

The excellent point is that the application works smoothly, and you can start a meeting immediately. Also, compared to other meeting applications, talking to the other party is more accessible as soon as you create it. It is used for internal web conferences and web interviews with recruiters. The meeting information booked is linked with Outlook, and it is easy not to have to set reminders, etc., individually. The procedure for calling a meeting itself is simple and easy to remember.

What is your favorite aspect of this product?

Web conferencing tool nominated by companies with strict security standards. Internal meetings have progressed online, but we were able to change them by making full use of this tool. In addition, the recording function is very convenient and helpful when creating minutes. It's great to use it immediately when I want to have a short meeting.

What do you dislike most about this product?

Since the line is sufficient, I would like TIPS to isolate the cause if it is slow or conflicts with other security software because the security is solid.

What recommendations would you give to someone considering this product?

The security is high, so some customers want to use this, and they can feel comfortable, so they can have web conferences and not have to go to the site. After all, if long-distance business travel is possible with web conferencing, time efficiency will be increased. They are accepted as a tried and tested tool in Europe and the USA, where remote working continues to grow. So, it is helpful for companies concerned about information leaks during web conferencing or with strict trade secrets and regulations.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ankit D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Nice tool for the messaging

Likeliness to Recommend

9 /10

What differentiates Webex Messaging from other similar products?

I liked the process of texting the employees as it has many cool features.

What is your favorite aspect of this product?

I like the multiple broadcast option.

What do you dislike most about this product?

the main thing i dislike is the UI of the product.

What recommendations would you give to someone considering this product?

I would surely recommend on this tiool

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Less Friendly Negotiation

Most Popular Webex Messaging Comparisons

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