What is Webex Messaging?
Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
94 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Webex Messaging?
Pros
- Respectful
- Performance Enhancing
- Helps Innovate
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Voice and Video Collaboration
Screen Sharing
Instant Messaging
File Sharing Collaboration
Granular Access Management
Document Collaboration
Task Management
Notifications
Cross Platform Support
Integration With Productivity Tools
Search
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Ease of IT Administration
Ease of Data Integration
Breadth of Features
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Webex Messaging Reviews
Noemi D.
- Role: Finance
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Apr 2025
Seamless Workflows Through Smart Communication
Likeliness to Recommend
What differentiates Webex Messaging from other similar products?
Webex Messaging achieves its best differentiation through advanced encryption protocols, which guarantee secure data transmission throughout the platform. I can search the platform at an advanced level to instantly find messages that discuss budget information or present forecasts contained in previous months.
What is your favorite aspect of this product?
Webex Messaging stands out for its reliability because I did not encounter any critical outages during our reporting seasons. The platform works across different devices to let me operate between computers and smartphones as required for urgent approval tasks at night. Our team avoids communication delays through the interface's simplicity, so they do not need to waste time struggling with application tools. Instead, they can dedicate themselves to financial analysis.
What do you dislike most about this product?
The system becomes harder to understand through file version tracking when multiple finance documents are exchanged simultaneously. The notification platform needs shrewd modifications since some users experience confusion regarding the difference between trivial chat content and significant instructions, which leads to critical components being missed within active message threads.
What recommendations would you give to someone considering this product?
Webex Messaging combined separate processes into a single, coordinated collaboration that streamlined our most recent budget initiative. An unexpected variance within our quarterly projections prompted me to create an instantaneous group chat with targeted stakeholders for discussing implications together with sharing the anomalous data while simultaneously starting a video discussion within several brief minutes. The combined approach of integrated communication enabled our team to complete tasks that formerly took days in one productive session for forecast adjustment before presenting to leadership.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Laurence C.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2025
Bulk SMS sending
Likeliness to Recommend
What differentiates Webex Messaging from other similar products?
Easy to schedule message for a later time and date. online SMS campaigns are simple to create and send to the audience.
What is your favorite aspect of this product?
The API integrates with the site and enables direct messaging and easy to reach the audience at anytime.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Saves Time
Marjorie S.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Apr 2025
Sending instant messages
Likeliness to Recommend
What differentiates Webex Messaging from other similar products?
Webex messaging feature can be accessed on any Webex product.
What is your favorite aspect of this product?
It's manageable and dashboard displays every activity.
What recommendations would you give to someone considering this product?
You can add contact as many as you desire
Pros
- Trustworthy
- Caring
- Helps Innovate
- Continually Improving Product
