Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)
Webex Messaging Logo Award Winner Product Badge
Webex Messaging Logo Award Winner Product Badge
Cisco Systems

Webex Messaging

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Webex Messaging
8.8 /10

What is Webex Messaging?

Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Webex Messaging won the following awards in the Business Instant Messaging - Enterprise category

Filter By

Webex Messaging Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Messaging.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Messaging?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Helps Innovate
  • Reliable

Feature Ratings

Average 81

Voice and Video Collaboration

89

Screen Sharing

87

Instant Messaging

83

File Sharing Collaboration

82

Granular Access Management

82

Document Collaboration

81

Task Management

80

Notifications

80

Cross Platform Support

80

Integration With Productivity Tools

80

Search

79

Vendor Capability Ratings

Average 81

Ease of Implementation

83

Business Value Created

83

Quality of Features

83

Ease of IT Administration

82

Ease of Data Integration

82

Breadth of Features

81

Usability and Intuitiveness

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Webex Messaging Reviews

Akshaj M.

  • Role: Student Academic
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

Reliable and Secure! Loving the product.

Likeliness to Recommend

10 /10

What differentiates Webex Messaging from other similar products?

Webex Messaging stands out for its strong focus on security and integration with Cisco's other business tools. It's great for professional and corporate environments, offering robust features for meetings and team collaboration.

What is your favorite aspect of this product?

What I like most about Webex Messaging is its reliability and security. It's really good for professional chats and meetings, and you don't have to worry about your data being safe. Plus, it integrates well with other Webex tools, which makes things easier.

What do you dislike most about this product?

The downside is that it can feel a bit too formal or rigid, especially if you're used to more casual messaging apps. It might lack some of the fun, easy-going features of its competitors, which can affect team engagement and ease of use.

What recommendations would you give to someone considering this product?

If you're considering Webex Messaging, remember it's best suited for professional settings. Look into how it integrates with your current tools and systems. Also, take advantage of its security features, especially if you're dealing with sensitive information.

Pros

  • Reliable
  • Unique Features
  • Effective Service
  • Fair

Akarsh A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Good As terms of cost

Likeliness to Recommend

10 /10

What differentiates Webex Messaging from other similar products?

This was a secure product and if you are coming in the terms of less cost this product is for you because microsoft charge a lot when enterprise comes up and cisco not much because of less funcionality if you are a less team member i highly recommended for a less cost to use this

What is your favorite aspect of this product?

As same like Microsoft teams, i like this because as terms of cost only .

What do you dislike most about this product?

Nothing was dislike you are able to send message collobrate with team very easily

What recommendations would you give to someone considering this product?

Good Product

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Yatharth G.

  • Role: Operations
  • Industry: Electronics
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Amazing platform for hosting live events , meeting

Likeliness to Recommend

9 /10

What differentiates Webex Messaging from other similar products?

Webex is much better in terms of security and collaboration support . It is easy to use and provides great support with macbook and chromebook specially with no lags .

What is your favorite aspect of this product?

It is easy to share documents and collaborate with peers for editing . It is easy to set status over profiles on webex for current status which clarifies other peers with current status like away , in meeting .

What do you dislike most about this product?

Only thing i didn't like was while live meetings its difficult to share powers of admin with others and pointers are required for pointing throughout the presentation

What recommendations would you give to someone considering this product?

Its a great product for all size business , It helps you to collaborate and exchange information with peers . It has saved lots of time of sharing, editing documents

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Most Popular Webex Messaging Comparisons

Visit our IT’s Moment: A Technology-First Solution for Uncertain Times Resource Center
Over 100 analysts waiting to take your call right now: +1 (703) 340 1171