Vonage Contact Center

What differentiates Vonage Contact Center from other similar products?

We’ve previously tried different telecommunication software package that has caused us grief. Within the seven months that we have been using Vonage Contact Center, we have had very little to no issues and the efficient loads of our firm's processes. I prefer that it supports MMS and that I will send pictures yet as other types of media through text to employees. There are lots of other options that I most likely haven’t created the foremost out of yet however can positive get around to doing.

What is your favorite aspect of this product?

We like that Vonage Contact Center has an intensive coverage system so we are able to monitor the potency of our call queues. Our management wished to look at real-time reports and graphs to indicate how our workers were working, that hours were peak hours and which hours needed additional staff.

What do you dislike most about this product?

It would be nice to possess SPAM call identification and blocking. A minimum of 50% of incoming calls are simply SPAM or robocalls. Since it’s imperative that a call for an actual prayer request is answered, and since even hang-ups got to be followed up, it might be nice to have a SPAM filter.

What recommendations would you give to someone considering this product?

It is an easy, quick way to communicate. Any problems are minor. You’ll conjointly link to totally different systems. As a whole, it is very profitable software for the progress of the company.

What differentiates Vonage Contact Center from other similar products?

It’s what we’ve based mostly our whole system around and excellent functionality for call distribution. Certain there's way more to return to once we integrate with SalesForce additional on the line. It is integrated simply to Salesforce and is straightforward to use. Within the range of occasions wherever there are any problems encountered these have been resolved quickly and efficiently with facilitate from one among the client rep.

What is your favorite aspect of this product?

With the price of an international and domestic call, corporations are spending too much to interact. The NewVoiceMedia VOIP can assist you to minimize these expenses and effortlessly communicating to the proper person anytime. Quick implementation nice Support nice coaching and a wealth of documentation on-line Customizable straightforward to use and administer perpetually being developed.

What do you dislike most about this product?

The configuration page is a bit clumsy at times. And confusing when coming up with the initial call flow. Once it's geared up up the dashboard is sort of basic and reporting was tough to induce too much helpful data for the management. The in the ability to check on the screen once a call is being shifted who is shifting it to you. This option must be improved and reconsidered.

What recommendations would you give to someone considering this product?

Do your due diligence within the market. If you understand what all of them do, you may recognize the restrictions/skills of NVM prior to going into scoping. This helps with internal stakeholders.

What differentiates Vonage Contact Center from other similar products?

Permits virtually any setup you may need. Permits dynamic or upgrading plans as you go on (or grow the organization). Permits localization which suggests with one setup you’ll be able to tackle multiple regions using localized messaging.

What is your favorite aspect of this product?

Easy to use and is often a reliable tool. I have no issues with Vonage Contact Center (formerly NewVoiceMedia) and I would powerfully suggest businesses consider their platform. I notice it is extraordinarily simple to operate, its’ practicality is great, and also the whole team doesn’t have any problems despite everybody within the team using it on every day to day basis. As I have mentioned above, it’s a superb tool and it permits the team to figure a lot of profitably on a day-to-day basis.

What do you dislike most about this product?

Real-Time and Dashboards don’t continuously match which confuses – additionally, the agent states on the dashboard may be confusing because it will show as ‘IDLE’ which once more causes confusion on what state the agent is truly in. As a manager/administrator I’m able to see/work it out however it isn’t clear for others that have access to our dashboard.

What recommendations would you give to someone considering this product?

I would seriously recommend Vonage – they need to be instrumental in helping us get into the twenty-first century with our contact center. There are still lots of additional options and advantages that Vonage will offer and I am trying forward to adding these to our contact center.