What is UKG Pro?
UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
95 Plan to Renew
75 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+76 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Employee Record
Payroll Administration
Scheduling
Position Management
Self-Service Applicant Portal
Time and Attendance
Workforce Planning
Performance Management
Talent Management
Leave Management
Talent Acquisition
Vendor Capability Ratings
Availability and Quality of Training
Breadth of Features
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Implementation
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Also Featured in...
Workforce Management - Enterprise
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Payroll
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Talent Management
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Benefits Administration
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UKG Pro Screenshots
UKG Pro Downloads
Payroll
UKG Pro Reviews
Rashida M.
- Role: Human Resources
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
Easy to use, but pricey
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
I like the ERM/ customer service relationships between client/vendor.
What is your favorite aspect of this product?
My favorite aspects of Pro is it's user friendliness, especially on the Pro Mobile app; and the Document Acknowledgment function.
What do you dislike most about this product?
What I dislike most is that we are charged for features that should come with the module. For example, with Doc Manager we had to pay an additional cost for Mass Signature (the ability to send our handbook out company wide and get signatures) and Mass Doc Ingestion (ability to get our docs from ADP into Doc Manager). Then we were told that no one from UKG would do the doc ingestion and that we had to do it ourselves.
What recommendations would you give to someone considering this product?
Be sure to ask if there are extra prices for things you think would be standard. It's like buying a game and needing to buy DLC on day one.
Pros
- Respectful
- Helps Innovate
- Trustworthy
- Caring
Cons
- Charges for Enhancements
- Vendor Friendly Policies
- Less Efficient Service
Jeri T.
- Role: Human Resources
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Nov 2024
Improved efficiency, scalable, optimized schedulin
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
The transition to UKG Pro WFM has been highly successful, providing BCS with a robust, scalable solution for time tracking, absence management, scheduling, and reporting. UKG Pro offers a great user experience, comprehensive reporting, seamless scalability, elimination of manual processes, therefore saving our organization valuable administrative time and money and improved our payroll accuracy.
What is your favorite aspect of this product?
All aspects of the employee lifecycle are in one system. From recruitment, to onboarding, scheduling, absence management, timekeeping and performance management, we are able to enhance our employee experience.
What do you dislike most about this product?
Challenges with Global support not knowing or understanding that our platform is unified. The name changes from Dimensions to WFM, Pro, etc are confusing.
What recommendations would you give to someone considering this product?
BCS has seen a marked improvement in operational efficiency, cost control, and employee satisfaction. UKG Pro WFM has become an essential tool in managing our workforce, and our organization looks forward to continuing to leverage the system for future growth. Employees and managers have found the platform user-friendly, with a smooth employee self service experience.
Pros
- Security Protects
- Helps Innovate
- Continually Improving Product
- Reliable
Natalie N.
- Role: Human Resources
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
Great to administer and easy end user experience
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
UKG has been around for a long time and continually invests in development in new features, enhancements and keeping up with the market. They do listen to their customers if the customers are respectful and constructive.
What is your favorite aspect of this product?
It's easy to administer, We wanted a product that HR could manage and didn't need IT tech support and this delivers. This helps with keeping employee data secure. The reporting tool is great if you take the time to learn it. We love having instantaneous results.
What do you dislike most about this product?
There are some modules that need updating but from what we've heard, there are resources assigned to make improvements. Additional modules cost additional money; not sure if other platforms do that so it may be common practice.
What recommendations would you give to someone considering this product?
Make sure you demos are built towards your organization so you can see if it is the right fit. Additionally, the community support from other users is so beneficial. There are so many customers willing to help you solve a problem or think of creative ways to use the system,
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Respectful
