What is UKG Pro?
UKG Pro is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
82 Likeliness to Recommend
2
Since last award
96 Plan to Renew
1
Since last award
75 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+77 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Trustworthy
- Acts with Integrity
- Client's Interest First
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Wellness
Performance Management
Collaboration
Onboarding Offboarding
Talent Acquisition
Career Pathing
Succession Planning
Employee Engagement
Compensation Management
Learning and Development
Rewards Recognition
Vendor Capability Ratings
Breadth of Features
Ease of IT Administration
Business Value Created
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Ease of Implementation
Quality of Features
Ease of Customization
Usability and Intuitiveness
Also Featured in...
Workforce Management - Enterprise
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Human Capital Management - Enterprise
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Payroll
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Benefits Administration
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UKG Pro Reviews
Saleem Y.
- Role: Human Resources
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Sep 2025
A Platform Enhances Productivity
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
its a friendly and convenient HCM platform which helped me in my recruitment carrier
What is your favorite aspect of this product?
that it makes my daily tasks smoother and less time consuming
What do you dislike most about this product?
adding and date be it like client details, it usually takes time to render.
What recommendations would you give to someone considering this product?
Defiantly, its a worthy tool where we can invest, its efficiency is something i like, easy to use, easy to handle multiple tasks,
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Effective Service
Daniel R.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2025
Not end user freindly system
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
detail pay stubs
What is your favorite aspect of this product?
Pay stubs
What do you dislike most about this product?
navagation labels does not match action required
What recommendations would you give to someone considering this product?
Make sure thewre a very good reason to switch other than cost
Pros
- Trustworthy
- Helps Innovate
- Unique Features
- Efficient Service
Cons
- Less Effective Service
- Slower Product Innovation
- Less Reliable
Ernesto C.
- Role: Human Resources
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2024
To manage payroll.
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
Connectivity to third-party systems, including accounting and ERP software. Tax and labor regulations are continually updated. A mobile application that allows you to view information remotely. Automation of workflows to reduce manual work.
What is your favorite aspect of this product?
I prefer UKG Pro for career development plans, performance reviews, onboarding, and hiring. I am able to create and oversee employee perks, such as savings and insurance plans.
What do you dislike most about this product?
Response times for customer service might differ by location.
What recommendations would you give to someone considering this product?
I suggest UKG Pro as both administrators and staff find it easy to use. You can have access to updated reports and real-time data improves decision making.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
