What is UKG Pro?
UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceUKG Pro Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on UKG Pro.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
95 Plan to Renew
75 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+76 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Employee Record
Payroll Administration
Scheduling
Position Management
Self-Service Applicant Portal
Time and Attendance
Workforce Planning
Performance Management
Talent Management
Leave Management
Talent Acquisition
Vendor Capability Ratings
Availability and Quality of Training
Breadth of Features
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Implementation
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Also Featured in...
Workforce Management - Enterprise
Translation missing: en.product_page.ratings.score 8.2
View UKG Pro in this category (opens in a new tab)
Payroll
Translation missing: en.product_page.ratings.score 8.1
View UKG Pro in this category (opens in a new tab)
Talent Management
Translation missing: en.product_page.ratings.score 7.7
View UKG Pro in this category (opens in a new tab)
Benefits Administration
Translation missing: en.product_page.ratings.score 7.5
View UKG Pro in this category (opens in a new tab)
UKG Pro Screenshots
UKG Pro Downloads
Payroll
UKG Pro Reviews
Andy M.
- Role: Human Resources
- Industry: Education
- Involvement: End User of Application
Submitted Nov 2024
Simply Not User Friendly
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
UKG is surely one of the "major players" in the HRIS world. Ultimately, this is nothing so vastly differentiating it from its peers.
What is your favorite aspect of this product?
I thought the self-service Employee onboarding portal was well done and we used it very successfully.
What do you dislike most about this product?
This product was just too cumbersome. Layers upon layers of functionality stacked upon each other but with very little intuituve ease of use. There were also many situations where we were simply told by their team "we can't do that". Too many situations where we wanted to see data a certain way or have a certain Employee profile setting and the answer was ultimately "No".
What recommendations would you give to someone considering this product?
I would tread lightly and proceed with caution. UKG is extremely robust - to its detriment.
Pros
- Reliable
- Trustworthy
- Efficient Service
- Respectful
Cons
- Less Effective Service
- Less Productive
- Less Caring
Nicole S.
- Role: Human Resources
- Industry: Banking
- Involvement: End User of Application
Submitted Nov 2024
Great HRIS for Tech-Savy Pros
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
Customization options and access to cognos analytics
What is your favorite aspect of this product?
Access to cognos
What do you dislike most about this product?
Customer service and technical disruptions have been more frequent in the past year.
What recommendations would you give to someone considering this product?
Get access to the UKG community.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Less Efficient Service
- Less Caring
Candace M.
- Role: Human Resources
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
Worth the Price, Lots of Functionality
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
Their size helps them to continually offer new features and they use customer feedback to implement the changes most wanted. UKG has fully embraced AI and we are now seeing it in nearly every aspect of the platform.
What is your favorite aspect of this product?
It is a complete HCM and time management tool with lots of variability and flexibility depending on needs.
What do you dislike most about this product?
Service has been the most consistently poor feature of UKG. Various methods have been instituted to help in this regard but so far, they have yet to come up with the best way to keep customers happy.
What recommendations would you give to someone considering this product?
No matter the size of your company, UKG has a system tailor made to help with all aspects of HR. They offer robust solutions and a continually evolving technical platform.
Pros
- Reliable
- Security Protects
- Continually Improving Product
- Performance Enhancing
