What is UKG Pro?
UKG Pro is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
96 Plan to Renew
1
Since last award
74 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+75 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Employee Record
Payroll Administration
Scheduling
Self-Service Applicant Portal
Position Management
Time and Attendance
Workforce Planning
Performance Management
Talent Management
Leave Management
Learning and Development
Vendor Capability Ratings
Breadth of Features
Availability and Quality of Training
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Implementation
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Workforce Management - Enterprise
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Payroll
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Talent Management
Translation missing: en.product_page.ratings.score 7.7
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Benefits Administration
Translation missing: en.product_page.ratings.score 7.5
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UKG Pro Reviews
Deborah H.
- Role: Human Resources
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Mar 2023
Features do not meet needs
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
SmartTax Integration with Kronos
What is your favorite aspect of this product?
Integration with Kronos Dimensions
What do you dislike most about this product?
Not a whole test environment
What recommendations would you give to someone considering this product?
What integrations do you need?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Enables Productivity
Cons
- Less Efficient Service
- Inhibits Innovation
- Slower Product Innovation
Ramiro L.
- Role: Operations
- Industry: Media
- Involvement: End User of Application
Submitted Jan 2023
It's an all-in-one employment solution
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
All payroll processing is handled by UKG. Our expanding business needs can be met with their help because they are a comprehensive and reliable system. Their customer service is quick to respond to our inquiries and provide helpful solutions.
What is your favorite aspect of this product?
The fact that I can use UKG Pro whenever I want to and that its community is so full of helpful resources is its best feature. The community even provides detailed instructions on how to set up a particular procedure. I enjoy that if I have any trouble locating a service or am unsure of how to proceed within the neighborhood, I can always give the office a call and someone will help me out.
What do you dislike most about this product?
It can feel like an eternity until your case is addressed or even someone responds to you due to the case logging system. It would be helpful if the auto-reply email included included the case subject and not simply the case number.
What recommendations would you give to someone considering this product?
UKG Pro has solved a lot of issues for me, such as getting rid of manual checks, making it easy to make new time and pay codes, and facilitating payments.
Pros
- Efficient Service
- Saves Time
- Helps Innovate
- Performance Enhancing
Lance G.
- Role: Human Resources
- Industry: Media
- Involvement: End User of Application
Submitted Jan 2023
"Excellent from start to finish"
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
This item not only met, but much beyond, all of the expectations that I had for it. New UKG components have been included into the primary system, and as a result, there is no longer any incompatibility between any of the existing components of the system or the newly added ones. My go-to conference is UKG Pro because it gives me access to something that I cannot acquire at any other event.
What is your favorite aspect of this product?
The Ultipro is a well-liked option due to the fact that it has a basic operation and a straightforward design. In recent years, texting has grown in popularity as a practical form of interacting with workers due to its convenience.
What do you dislike most about this product?
A significant source of my annoyance is the challenge that presents itself in acquiring notifications when an employee experiences a life event and then submits the request for approval. There was a time when doing something required a lot less effort than it does now. I have a strong aversion to this component. It looks like an easy and undemanding improvement to include an email that alerts the administrator that authorisation is being asked.
What recommendations would you give to someone considering this product?
If you are looking for a solution like this and are considering your options, UltiPro is a great choice to take into consideration since not only does it have fantastic reporting tools, but its user community is also quite friendly and helpful. It comes with the strongest recommendation that can possibly be given.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Efficient Service
