What is UKG Pro?
UKG Pro is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
96 Plan to Renew
1
Since last award
74 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+75 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Employee Record
Payroll Administration
Scheduling
Self-Service Applicant Portal
Position Management
Time and Attendance
Workforce Planning
Performance Management
Talent Management
Leave Management
Learning and Development
Vendor Capability Ratings
Breadth of Features
Availability and Quality of Training
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Implementation
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Workforce Management - Enterprise
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Payroll
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Talent Management
Translation missing: en.product_page.ratings.score 7.7
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Benefits Administration
Translation missing: en.product_page.ratings.score 7.5
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UKG Pro Reviews
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Aug 2025
Comprehensive and powerful HR solution
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Maxmillah I.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Aug 2025
Fantastic platform for scheduling and much more.
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
I really appreciate having greater control over my schedule information including workers hours, days off and scheduled hours. I love how easy it is to access everything at once which saves a lot of time.
What is your favorite aspect of this product?
I like the fact that it is very easy to see your schedule and also it is very easy to clock in. I like how it keeps track of everything you need to run a good business. Also, you can manage payroll and everything with UKG Pro.
What do you dislike most about this product?
UKG Pro has everything i need to run a successful business. There's nothing to dislike about it.
What recommendations would you give to someone considering this product?
UKG Pro is amazing. I highly recommend it.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Efficient Service
Rahul S.
- Role: Human Resources
- Industry: Consulting
- Involvement: End User of Application
Submitted Aug 2025
It handles our complex union rules.
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
We have many employees who are part of a union, and they have very complex rules for pay and scheduling. Ukg pro is one of the few systems that can handle this complexity.
What is your favorite aspect of this product?
I love that the system can automatically calculate the correct pay for overtime based on our union agreements. This saves us from so many manual calculations and potential mistakes.
What do you dislike most about this product?
Setting up all the union rules in the system was a very long and difficult project.
What recommendations would you give to someone considering this product?
If you have union employees, you need a powerful system like this.
Pros
- Helps Innovate
- Inspires Innovation
- Saves Time
- Client Friendly Policies
Cons
- Less Productive
