What is UKG Pro?
UKG Pro is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
96 Plan to Renew
1
Since last award
74 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+75 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Employee Record
Payroll Administration
Scheduling
Self-Service Applicant Portal
Position Management
Time and Attendance
Workforce Planning
Performance Management
Talent Management
Leave Management
Learning and Development
Vendor Capability Ratings
Breadth of Features
Availability and Quality of Training
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Implementation
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Workforce Management - Enterprise
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Payroll
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Talent Management
Translation missing: en.product_page.ratings.score 7.7
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Benefits Administration
Translation missing: en.product_page.ratings.score 7.5
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UKG Pro Reviews
Rajesh C.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Sep 2025
Best In Use
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
Features are much better than other HCM Products.
What is your favorite aspect of this product?
Customization and Integrations Features
What do you dislike most about this product?
Analytics are pretty complex
What recommendations would you give to someone considering this product?
Must buy it to smoothen the Organization Process.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Caring
Ripudaman K.
- Role: Human Resources
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Sep 2025
Best HCM solution with payroll & HR capabilities.
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
It is different from other platform due to its strong payroll functionality, employee engagement tools, and excellent customer support.
What is your favorite aspect of this product?
Its user-friendly payroll and benefits management features are my favorite aspects of this platform.
What do you dislike most about this product?
The reporting and analytics features could be more flexible and intuitive.
What recommendations would you give to someone considering this product?
Clearly define your payroll and HR workflows in advance to take full advantage of its automation and employee engagement features.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Unique Features
Mohini G.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Aug 2025
A reliable HR and payroll solution.
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
Unlike many HR systems that focus on just one function, it brings payroll, HR management, and workforce analytics together in a single platform. This makes it easier for teams to manage people-related processes without switching between different tools.
What is your favorite aspect of this product?
The platform makes handling HR tasks and payroll much easier with its organized interface. It helps with employee management, time tracking, and benefits administration in a way that saves time and effort. The reporting tools also provide useful insights that support better decision making.
What do you dislike most about this product?
Sometimes the system can be slow when navigating between modules, and certain features require multiple steps that could be simplified. The customization options are helpful but not always as flexible as expected.
What recommendations would you give to someone considering this product?
It is well suited for mid to large sized organizations that want to streamline payroll and HR processes while also gaining more visibility into workforce data.
Pros
- Saves Time
- Client's Interest First
- Over Delivered
- Includes Product Enhancements
Cons
- Vendor Friendly Policies
