This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
+1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)

UKG

UKG Pro

Composite Score

8.2 /10

CX Score

8.2 /10

279 Reviews Write a Review

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

UKG Pro won the following awards in the Human Capital Management - Enterprise category

Filter By

2024 Data Quadrant Champion

2024

1 Top Rated Capabilities

0 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2023 Data Quadrant Champion

2023

8 Top Rated Capabilities

2 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

8 Top Rated Capabilities

2 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Champion

2021

9 Top Rated Capabilities

2 Top Rated Features

2021

2021 Emotional Footprint Champion

2021

2021 Data Quadrant Champion

2021

UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

75 Satisfaction of Cost Relative to Value

2
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

3% Negative

11% Neutral

86% Positive

Pros

Respectful
Acts with Integrity
Reliable
Trustworthy

Feature Ratings

Average 77

Employee Record

Payroll Administration

Scheduling

Position Management

Self-Service Applicant Portal

Time and Attendance

Workforce Planning

Performance Management

Talent Management

Leave Management

Talent Acquisition

Vendor Capability Ratings

Average 76

Availability and Quality of Training

Breadth of Features

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Workforce Management - Enterprise

Translation missing: en.product_page.ratings.score 8.2

View UKG Pro in this category (opens in a new tab)

Payroll

Translation missing: en.product_page.ratings.score 8.1

View UKG Pro in this category (opens in a new tab)

Talent Management

Translation missing: en.product_page.ratings.score 7.7

View UKG Pro in this category (opens in a new tab)

Benefits Administration

Translation missing: en.product_page.ratings.score 7.5

View UKG Pro in this category (opens in a new tab)

UKG Pro Screenshots

UKG Pro Downloads

UKG Pro Reviews

Role: Human Resources
Industry: Utilities
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jun 2024

Easy to use, feature are slow to come.

Likeliness to Recommend

8 /10

Pros

Respectful
Continually Improving Product
Reliable
Performance Enhancing

Cons

Charges for Enhancements

Akash G.

Role: Operations
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

It's simply an outstanding product

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

Easy to use and business friendly

What is your favorite aspect of this product?

Talent acquisition and payroll management

What do you dislike most about this product?

Everything is fine

What recommendations would you give to someone considering this product?

It's a fantastic product if you want your business to grow faster and increase productivity

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ranjan S.

Role: Operations
Industry: Engineering
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Apr 2024

Efficient HR management solution

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

HR ans workforce management comprehensiveness

What is your favorite aspect of this product?

Depth of functionalities

What do you dislike most about this product?

Scalability is a issue

What recommendations would you give to someone considering this product?

Consider the level of support and training available before joining hands

Pros

Continually Improving Product
Performance Enhancing
Caring
Saves Time

Cons

Less Respectful
Leverages Incumbent Status
Less Effective Service

Latest Research

UKG Pro

What is UKG Pro?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Champion

2021 Emotional Footprint Champion

2021 Data Quadrant Champion

UKG Pro Ratings

87 Likeliness to Recommend

95 Plan to Renew

75 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+76 Net Emotional Footprint

How much do users love UKG Pro?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Employee Record Includes workforce and employee data such as contact information, address, phone, employee identifiers, employment history, hire and release dates, etc.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Scheduling Includes unloading, delivery, goods issue, and loading date. Integrates shipping, transportation, and receiving calendars and determines scheduling direction.

Position Management Ability to control attributes of job and position titles, org structure and charting, job descriptions, and roles and responsibilities.

Self-Service Applicant Portal​ The solution provides a robust applicant portal where documentation can be submitted, updated, and where the present status of an application can be tracked.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Workforce Planning Includes employee scheduling, shift tracking, adequate staffing level planning and alerts, location tracking and projects, and other tracking and reports.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Talent Management Includes recruiting and Application Tracking Systems functionality such as candidate tracking, job posting, advertising, background checks, and onboarding.

Leave Management Tracking/administering employee leave, paid time off, short/long term leave (e.g. illness, personal, maternity, etc.), workflows for leave requests/approvals.

Talent Acquisition Supports the process of sourcing and recruiting employees in alignment with organizational needs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Workforce Management - Enterprise

Payroll

Talent Management

Benefits Administration

UKG Pro Screenshots

Payroll

UKG Pro Downloads

UKG Pro Solution Guide

Why Choose UKG?

Your Essential Guide to Buying HR Software in 2026

The Complete AI Playbook for HR Executives

UKG Pro Reviews

Easy to use, feature are slow to come.

Likeliness to Recommend

Pros

Cons

Akash G.

It's simply an outstanding product

Likeliness to Recommend

Pros

Ranjan S.

Efficient HR management solution

Likeliness to Recommend

Pros

Cons

Most Popular UKG Pro Comparisons

Dayforce

Workday Human Capital Management

Oracle PeopleSoft

Oracle Fusion Cloud HCM

SAP SuccessFactors HCM

2
Since last award

Feature Ratings

Employee Record

Payroll Administration

Scheduling

Position Management

Self-Service Applicant Portal

Time and Attendance

Workforce Planning

Performance Management

Talent Management

Leave Management

Talent Acquisition

Vendor Capability Ratings

Availability and Quality of Training

Breadth of Features

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support