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UKG

UKG Pro

Composite Score
8.2 /10
CX Score
8.2 /10
UKG Pro
8.2 /10

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details


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Awards & Recognition

UKG Pro won the following awards in the Human Capital Management - Enterprise category

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UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

75 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

3% Negative
11% Neutral
86% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Reliable
  • Trustworthy

Feature Ratings

Average 77

Employee Record

83

Payroll Administration

82

Scheduling

80

Position Management

77

Self-Service Applicant Portal​

77

Time and Attendance

77

Workforce Planning

77

Performance Management

76

Talent Management

75

Leave Management

75

Talent Acquisition

75

Vendor Capability Ratings

Average 76

Availability and Quality of Training

80

Breadth of Features

80

Business Value Created

80

Quality of Features

78

Usability and Intuitiveness

77

Ease of IT Administration

76

Ease of Implementation

75

Ease of Data Integration

75

Ease of Customization

74

Product Strategy and Rate of Improvement

74

Vendor Support

72

UKG Pro Reviews

Sudheer Y.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Excellent Global HCM Product

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

from starting of our HCM operations we are Using UKG Ultipro, other than this we didn't use any software.

What is your favorite aspect of this product?

Mobile Accessibility Learning & Development Payroll Management Employee Self Services Advance Analytics

What do you dislike most about this product?

As of now, nothing to say any negatives in UKG Ultipro

What recommendations would you give to someone considering this product?

We can definitely recommend this product as a global HCM solution. It is very easy to migrate from other HCM products, and it simplifies the implementation and design of HR processes. Additionally, it integrates seamlessly with all third-party support applications.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Junior G.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

You can manage the workforce.

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

By automating processes like benefits administration and payroll processing, UKG Pro helps you minimize the administrative load. Lowers the possibility of mistakes and fines by assisting in ensuring adherence to standards and laws.

What is your favorite aspect of this product?

To organize and track employees' private and work-related data, I like UKG Pro. Also for the automation of administrative tasks and activities related to personnel data. I am able to write personalized reports covering many facets of HRM.

What do you dislike most about this product?

Because it is a cloud-based service, its operation necessitates a continuous Internet connection.

What recommendations would you give to someone considering this product?

For analytics that let decision makers anticipate workforce changes and make data-driven choices, I suggest UKG Pro.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Brandon B.

  • Role: C-Level
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

We need to see evolution of mobile capabilities.

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

It's feature rich and highly customizable

What is your favorite aspect of this product?

Recruiting

What do you dislike most about this product?

Lack of mobile app functionality (performance management and employee voice)

What recommendations would you give to someone considering this product?

Make sure the size, scope, and capabilities fit the current climate of the organization.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Friendly Negotiation
  • Helps Innovate

Cons

  • Less Efficient Service
  • Less Effective Service
  • Less Caring

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