The Predictive Index Customer Reviews 2026

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The Predictive Index

Composite Score

7.8 /10

CX Score

8.0 /10

25 Reviews Write a Review

What is The Predictive Index?

The Predictive Index helps businesses and organizations all over the globe overcome workplace challenges through a unique blend of scientific behavioral assessments, groundbreaking software, exceptional management training, and professional consulting from the world's top workplace behavior specialists. The Predictive Index helps companies understand how their people think and work to help employees maximize their productivity.

Company Details

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Awards & Recognition

The Predictive Index won the following awards in the Pre-Employment Testing category

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Service Experience
Contract Negotiation
Conflict Resolution

Latest Award, 2026

2 Top Rated Capabilities

1 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

Service Experience
Conflict Resolution

2025

2 Top Rated Capabilities

1 Top Rated Features

2024

3 Top Rated Capabilities

2 Top Rated Features

2023

3 Top Rated Capabilities

1 Top Rated Features

2022

The Predictive Index Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on The Predictive Index.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

1
Since last award

84 Plan to Renew

16
Since last award

72 Satisfaction of Cost Relative to Value

6
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love The Predictive Index?

0% Negative

10% Neutral

90% Positive

Pros

Trustworthy
Respectful
Effective Service
Efficient Service

Feature Ratings

Average 73

Dashboard

Scoring & Results Processing

Candidate Assessment Delivery

Online Cloud Platform

Assessment Test Templates

Test Customization

Mobile

Artificial Intelligence / Machine Learning

3rd Party Integration

Analytics and Reporting

Candidate Matching

Vendor Capability Ratings

Average 77

Business Value Created

Availability and Quality of Training

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Quality of Features

Ease of Customization

Vendor Support

The Predictive Index Reviews

Ashley H.

Role: Human Resources
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

Best support ever

Likeliness to Recommend

10 /10

What differentiates The Predictive Index from other similar products?

The service by far. It's not only intuitive, accurate, and supported by YEARS of research, but has the best service in the industry. The response time is immediate, the understanding is amazing, and the fact that their employees really know the product and service is more than most organizations today.

What is your favorite aspect of this product?

The service, but in the product itself, the behavioral reports are incredible.

What do you dislike most about this product?

The cognitive feature--we don't utilize it due to the lack of support from managers. I'm not able to set up the requirements for each position on my own, so we skip that part.

What recommendations would you give to someone considering this product?

Do it! Highly recommend, particularly the team I work with.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Derek T M.

Role: Human Resources
Industry: Transportation
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

A good predictor and and enabler of performance

Likeliness to Recommend

10 /10

What differentiates The Predictive Index from other similar products?

Time effective and it is performance oriented

What is your favorite aspect of this product?

Assessment center and Team discovery

What do you dislike most about this product?

It needs to be customized to suit different settings especially the African context

What recommendations would you give to someone considering this product?

This is a good tool for the selection of the right competent workforce as it thrives on ensuring, person - job fit and buildings compatible teams geared for productivity

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Kerri B.

Role: Human Resources
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Easy to use, Easy to understand with a big impact

Likeliness to Recommend

10 /10

What differentiates The Predictive Index from other similar products?

It is so quick and easy it is a simple platform to work with lots of admin access and usability

What is your favorite aspect of this product?

quick customizable reporting

What do you dislike most about this product?

once initial feedback is given, I dont have more resources to use to build on it - team building, leadership etc.

What recommendations would you give to someone considering this product?

get trained on how to use it and practice 1:1 before large groups

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

The Predictive Index

What is The Predictive Index?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

The Predictive Index Ratings

93 Likeliness to Recommend

1 Since last award

84 Plan to Renew

16 Since last award

72 Satisfaction of Cost Relative to Value

6 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love The Predictive Index?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

Scoring & Results Processing Automated scoring, normalization, benchmarking, and result calculation of candidate assessments e.g. pass/fail, percentile ranking, job fit indicators etc.

Candidate Assessment Delivery Ability to securely distribute tests and invitations to candidates via links, email, ATS triggers, or portals and manage assessment sessions.

Online Cloud Platform Works as a SaaS solution natively on the cloud.

Assessment Test Templates Utilize pre-built and configurable assessments to test potential candidates on a number of different areas including skills and cultural fit.

Test Customization Customization of tests to the competencies or skills specific to the user's organization.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Artificial Intelligence / Machine Learning Use of AI/ML to identify high performers, good cultural fits, etc.

3rd Party Integration Integrates with 3rd party applications such as ATS, HRIS, or LMS.

Analytics and Reporting Intelligent, configurable reporting allows managers to easily track and manage candidates entering the sourcing funnel to save time, money and effort.

Candidate Matching View applicants that are best-fit to the required skills and experience via AI-driven Candidate Match.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

The Predictive Index Reviews

Ashley H.

Best support ever

Likeliness to Recommend

Pros

Derek T M.

A good predictor and and enabler of performance

Likeliness to Recommend

Pros

Kerri B.

Easy to use, Easy to understand with a big impact

Likeliness to Recommend

Pros

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