What is TeamSupport?
TeamSupport customer support software works the way your customer support team needs it to. It's easy to install, convenient to scale as your business grows, and offers the security and control required to create smooth and uninterrupted performance. From cross-department collaboration to the ability to monitor and analyze the performance of your service reps - our customer service software provides all the tools necessary to create a solution that works the way you do.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
95 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamSupport?
Pros
- Enables Productivity
- Trustworthy
- Efficient Service
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Agent Collaboration
Customer Self Service Capabilities
Multi Channel Support
Analytics and Reporting
Agent Scripting
Mobile Customer Care
Customer Service Knowledge Management
Contact Center Integration
Customer Service Workflow Management
Intelligent Search
Customer Community Management
Vendor Capability Ratings
Ease of Implementation
Vendor Support
Ease of Data Integration
Business Value Created
Quality of Features
Availability and Quality of Training
Ease of Customization
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Product Strategy and Rate of Improvement
TeamSupport Reviews
Arvin A.
- Role: Operations
- Industry: Telecommunications
- Involvement: Business Leader or Manager
Submitted Feb 2022
Same as any other CRM software but...
Likeliness to Recommend
What differentiates TeamSupport from other similar products?
I found that the TeamSupport software performs pretty much the same as other software but I find the layout of the data I need to run my business to to be easier to work with since at times I'm spending my entire day using it. I prefer to be out in the field and not fighting any programs or software the is supposed to make my life easier. TeamSupport does that for me. I'm able to quickly find what I need and move on. It saves time and eases frustration.
What is your favorite aspect of this product?
Ease of access to my data and notes on my clients.
What do you dislike most about this product?
Not much. Its the so similar in functionality to other CRMs that if one CRM doesn't have a particular feature other CRMs don't have it either.
What recommendations would you give to someone considering this product?
Don't expect some to tread new ground with functionality. It handles what i needed it to handle and did so in an aesthetically pleasing way.
Pros
- Reliable
- Trustworthy
- Performance Enhancing
- Enables Productivity
Patrick M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2022
Interface a bit dated, but comes with many feature
Likeliness to Recommend
What differentiates TeamSupport from other similar products?
More features out of the box
What is your favorite aspect of this product?
Email integration, customizable email templates
What do you dislike most about this product?
Interface is dated. Company is not focusing on its core product
What recommendations would you give to someone considering this product?
More feature rich than you may realize. Company doesn’t understand ITIL workflows, limited customizations. Much better than the starter products like zendesk, not nearly as good as servicenow or sysaid
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Cons
- Less Inspiring
Katy t.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted May 2021
A great help desk tool
Likeliness to Recommend
What differentiates TeamSupport from other similar products?
Teamsupport has designs that are immediate to understand unlike other similar products.
What is your favorite aspect of this product?
What I like most about it is that it's suitable to many users and also attainable since it's price is friendly. Also I like how customer management and ticket is easy with it.
What do you dislike most about this product?
Teamsupport ensure that customers need are heard and solved immediately,I have no dislike towards it.
What recommendations would you give to someone considering this product?
It helps support feedback,self help, ticketing, chatting you should give it a try
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing