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TeamSupport LLC

TeamSupport

Composite Score

7.6 /10

CX Score

8.0 /10

24 Reviews Write a Review

What is TeamSupport?

TeamSupport customer support software works the way your customer support team needs it to. It's easy to install, convenient to scale as your business grows, and offers the security and control required to create smooth and uninterrupted performance. From cross-department collaboration to the ability to monitor and analyze the performance of your service reps - our customer service software provides all the tools necessary to create a solution that works the way you do.

Company Details

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TeamSupport Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamSupport.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamSupport?

0% Negative

0% Neutral

100% Positive

Pros

Enables Productivity
Trustworthy
Efficient Service
Effective Service

Feature Ratings

Average 83

Agent Collaboration

Customer Self Service Capabilities

Multi Channel Support

Analytics and Reporting

Agent Scripting

Mobile Customer Care

Customer Service Knowledge Management

Contact Center Integration

Customer Service Workflow Management

Intelligent Search

Customer Community Management

Vendor Capability Ratings

Average 86

Ease of Implementation

Vendor Support

Ease of Data Integration

Business Value Created

Quality of Features

Availability and Quality of Training

Ease of Customization

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

TeamSupport Reviews

Role: Vendor Management
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jul 2022

Not as visually desired but gets the job done

Likeliness to Recommend

6 /10

Pros

Trustworthy
Saves Time
Respectful
Fair

Jordan K.

Role: Industry Specific Role
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

TeamSupport has been fantastic Franklin is the Man

Likeliness to Recommend

10 /10

What differentiates TeamSupport from other similar products?

Ease of implementation, product support, excellent support.

What is your favorite aspect of this product?

We depend upon the reporting functionality daily, monthly and annually. I do not see us leaving TeamSupport any time soon.

What do you dislike most about this product?

The search functionality leaves some things to be desired, especially with custom fields. That said, their support staff is always helpful and has been great at trying to support.

What recommendations would you give to someone considering this product?

Chat with a sales rep and see if the product will fulfill your needs. They do an excellent job and will be very honest about their capabilities.

Pros

Reliable
Efficient Service
Effective Service
Caring

Joshua P.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

This product worked very well for my needs!

Likeliness to Recommend

8 /10

What differentiates TeamSupport from other similar products?

It is extremely easy to wrap your head around and apply each facet of your support role into using the product with out forcing it. I was naturally able to collaboratively work with my team, customer, and TeamSupport to achieve a higher standard of support

What is your favorite aspect of this product?

Intuitive design and ease of understanding features

What do you dislike most about this product?

I can’t really think of anything at the moment

What recommendations would you give to someone considering this product?

Consider each facet of what you or your team uses to accomplish your/their goals.

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Effective Service

Latest Research

TeamSupport

What is TeamSupport?

Company Details

Need Assistance?

TeamSupport Ratings

85 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love TeamSupport?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Agent Collaboration Supports live collaboration between agent and customers, among customers e.g. forums, and service professionals e.g. team-based customer service.

Customer Self Service Capabilities Central product portals, customer-facing resolution wizards and guidance, customer community forums.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Agent Scripting Recommend resolution steps to agents based on machine learning or AI.

Mobile Customer Care Can create custom-branded service applications for customers on a mobile device (preferably native application rather than a responsive design site).

Customer Service Knowledge Management Customer and/or agent-facing knowledgebase and search capabilities. Ability to create KBs, FAQs, wikis, and capture effectiveness ratings from customers.

Contact Center Integration Agent desktop, CTI integration. Call scripting, call queuing, prioritization by different support channels.

Customer Service Workflow Management Ticketing and case management capabilities. Automated assignment and escalation, decision trees, guided resolution wizards (ideally GUI drag-and-drop).

Intelligent Search Knowledgebase search with content indexing, and search of external content repositories. Proactive search and auto-suggestions. Natural language processing.

Customer Community Management Creation and management of branded and focussed user communities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

TeamSupport Reviews

Not as visually desired but gets the job done

Likeliness to Recommend

Pros

Jordan K.

TeamSupport has been fantastic Franklin is the Man

Likeliness to Recommend

Pros

Joshua P.

This product worked very well for my needs!

Likeliness to Recommend

Pros

Title

Feature Ratings

Agent Collaboration

Customer Self Service Capabilities

Multi Channel Support

Analytics and Reporting

Agent Scripting

Mobile Customer Care

Customer Service Knowledge Management

Contact Center Integration

Customer Service Workflow Management

Intelligent Search

Customer Community Management

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Ease of Data Integration

Business Value Created

Quality of Features

Availability and Quality of Training

Ease of Customization

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement