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TeamSupport LLC

TeamSupport

Composite Score

7.6 /10

CX Score

8.0 /10

24 Reviews Write a Review

What is TeamSupport?

TeamSupport customer support software works the way your customer support team needs it to. It's easy to install, convenient to scale as your business grows, and offers the security and control required to create smooth and uninterrupted performance. From cross-department collaboration to the ability to monitor and analyze the performance of your service reps - our customer service software provides all the tools necessary to create a solution that works the way you do.

Company Details

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TeamSupport Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamSupport.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamSupport?

0% Negative

0% Neutral

100% Positive

Pros

Enables Productivity
Trustworthy
Efficient Service
Effective Service

Feature Ratings

Average 83

Agent Collaboration

Customer Self Service Capabilities

Multi Channel Support

Analytics and Reporting

Agent Scripting

Mobile Customer Care

Customer Service Knowledge Management

Contact Center Integration

Customer Service Workflow Management

Intelligent Search

Customer Community Management

Vendor Capability Ratings

Average 86

Ease of Implementation

Vendor Support

Ease of Data Integration

Business Value Created

Quality of Features

Availability and Quality of Training

Ease of Customization

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

TeamSupport Reviews

Brad L.

Role: Sales Marketing
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Easy to use program with excellent features.

Likeliness to Recommend

7 /10

What differentiates TeamSupport from other similar products?

Support for basic issues is fast and uncomplicated, which sets it apart from competing applications.

What is your favorite aspect of this product?

My experience with TeamSupport has been excellent, and I am quite involved with cloud operations. Notably, its ticketing system enables us to collaborate closely with client inquiries. My favorite part is the centralized tracking system, which greatly improves the efficiency of teamwork. Then there's the user-friendly interface, and analytics are a game-changer for proactive support plans.

What do you dislike most about this product?

However, TeamSupport does have room for improvement in certain areas. There aren't a ton of choices for personalization, in my opinion. Although it serves its purpose, the user interface might benefit from more configuration, workflow, and automation options.

What recommendations would you give to someone considering this product?

Because it has made our customer relationship management more efficient and our support procedures simpler, I recommend this tool. These enhancements in customer issue handling have substantially increased our productivity and customer satisfaction.

Pros

Trustworthy
Unique Features
Efficient Service
Inspires Innovation

Milisa J.

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Considerate Customer Help Solution.

Likeliness to Recommend

10 /10

What differentiates TeamSupport from other similar products?

TeamSupport establishes different channels that clients use to extensively and freely communicate with the firm's management

What is your favorite aspect of this product?

TeamSupport has digitized analytical technics that allows direct live chat or use of chat bots to solve the burning issues from clients.

What do you dislike most about this product?

TeamSupport has diversified the way it addresses customers voices and there is nothing discouraging from the application.

What recommendations would you give to someone considering this product?

TeamSupport is a productive way of supporting direct customer communications with excluding any person.

Pros

Helps Innovate
Reliable
Unique Features
Inspires Innovation

Christine M.

Role: Sales Marketing
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

The best tool to offer proactive support

Likeliness to Recommend

9 /10

What differentiates TeamSupport from other similar products?

What we admire is that they think of customer service beyond serving the customer, but connects it to business objectives. TeamSupport allows us to build our own customizable chatbots that are powerful enough to generate high-quality leads

What is your favorite aspect of this product?

The tool allowed us to create a knowledge base and user community that was easily embedded on our website

What do you dislike most about this product?

Integration with more of our favorite business tools will allow our team to work smart and get more done without leaving TeamSupport

What recommendations would you give to someone considering this product?

If you are still unsure of which help desk software to use, you can go for TeamSupport. The tool can be accessed anytime, anywhere with an internet commection

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

TeamSupport

What is TeamSupport?

Company Details

Need Assistance?

TeamSupport Ratings

85 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love TeamSupport?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Agent Collaboration Supports live collaboration between agent and customers, among customers e.g. forums, and service professionals e.g. team-based customer service.

Customer Self Service Capabilities Central product portals, customer-facing resolution wizards and guidance, customer community forums.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Agent Scripting Recommend resolution steps to agents based on machine learning or AI.

Mobile Customer Care Can create custom-branded service applications for customers on a mobile device (preferably native application rather than a responsive design site).

Customer Service Knowledge Management Customer and/or agent-facing knowledgebase and search capabilities. Ability to create KBs, FAQs, wikis, and capture effectiveness ratings from customers.

Contact Center Integration Agent desktop, CTI integration. Call scripting, call queuing, prioritization by different support channels.

Customer Service Workflow Management Ticketing and case management capabilities. Automated assignment and escalation, decision trees, guided resolution wizards (ideally GUI drag-and-drop).

Intelligent Search Knowledgebase search with content indexing, and search of external content repositories. Proactive search and auto-suggestions. Natural language processing.

Customer Community Management Creation and management of branded and focussed user communities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

TeamSupport Reviews

Brad L.

Easy to use program with excellent features.

Likeliness to Recommend

Pros

Milisa J.

Considerate Customer Help Solution.

Likeliness to Recommend

Pros

Christine M.

The best tool to offer proactive support

Likeliness to Recommend

Pros

Title

Feature Ratings

Agent Collaboration

Customer Self Service Capabilities

Multi Channel Support

Analytics and Reporting

Agent Scripting

Mobile Customer Care

Customer Service Knowledge Management

Contact Center Integration

Customer Service Workflow Management

Intelligent Search

Customer Community Management

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Ease of Data Integration

Business Value Created

Quality of Features

Availability and Quality of Training

Ease of Customization

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement