What is ServiceTitan?
ServiceTitan is an all-in-one software for commercial and residential HVAC, plumbing, electrical, and other field service businesses.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
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Since last award
95 Plan to Renew
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Since last award
80 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+75 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceTitan?
Pros
- Respectful
- Performance Enhancing
- Enables Productivity
- Security Protects
Cons
- Under Delivered
- Charges for Enhancements
- Vendor's Interest First
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Dispatch Management
Service Scheduling
Dashboards, Analytics and Reporting
Billing and Invoice Management
Field Service Workflow Management
Mobile App
Quotes and Estimates
Field Sales Enablement
Field Service Knowledge Management
Online Booking
Application Integration
Vendor Capability Ratings
Business Value Created
Breadth of Features
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Ease of Customization
Quality of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
ServiceTitan Reviews
Chris G.
- Role: Operations
- Industry: Construction
- Involvement: Business Leader or Manager
Submitted Nov 2025
ST helped me grow my business and maximize profits
Likeliness to Recommend
What differentiates ServiceTitan from other similar products?
They are now a publicly traded company. This just shows the level of growth and investment that Service Titan has had over the last decade. With the addition of AI into their software, they have no intentions of slowing down.
What is your favorite aspect of this product?
Customizable reporting allows me to build what I need for individual branches.
What do you dislike most about this product?
The price, but you get what you pay for.
What recommendations would you give to someone considering this product?
If your goal is to take your company to the next level... DO IT!!!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Sarah L.
- Role: C-Level
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Oct 2025
Comprehensive software solution for trade services
Likeliness to Recommend
What differentiates ServiceTitan from other similar products?
I don’t believe there’s significant differentiators. The cost to changes what primarily keeps us using service Titan, instead of considering other vendors.
What is your favorite aspect of this product?
Always new offerings.
What do you dislike most about this product?
There are many similar products in this space. Once you’ve committed to a software solution, the cost of changing to another discourages shifting to equally competitive solutions.
What recommendations would you give to someone considering this product?
The solution is adequate and largely does what it says it’s going to do. There are many competitors in the market, so make sure you thoroughly explore your options before you commit as it is hard to change after you’ve used the software for several years. If anything make sure that the Service Titan features are going to be used by your team. It could easily be considered over engineered for some more straightforward businesses. Service Titan isn’t inexpensive by any means.
Pros
- Reliable
- Performance Enhancing
- Saves Time
- Transparent
Cons
- Charges for Enhancements
- Leverages Incumbent Status
- Inhibits Innovation
Kristen J.
- Role: Operations
- Industry: Construction
- Involvement: IT Leader or Manager
Submitted Oct 2025
A powerful and robust software for the Trades
Likeliness to Recommend
What differentiates ServiceTitan from other similar products?
It's intricately robust capabilities set it apart from competitors. Along with constant upgrades and innovation. Always looking to the future.
What is your favorite aspect of this product?
Scheduling and invoicing capabilities. Can be streamlined and efficient for customers and employees.
What do you dislike most about this product?
Lack of knowledgeable support reps at the front lines. Gates features that are super useful but you don't know they exist without asking sometimes. It's like Excel in a way; that depending on how much you've trained on and worked with the software, it can be your best friend or your worst enemy.
What recommendations would you give to someone considering this product?
Be willing to put in the time, energy and effort to truly train and get to know the software intimately prior to launch. Proper initial setup is crucial unless you want a lot of cleanup and changes down the road. The capabilities of the software are worth the financial and mental investment.
Pros
- Continually Improving Product
- Helps Innovate
- Reliable
- Enables Productivity
Cons
- Vendor Friendly Policies
- Under Delivered
- Charges for Enhancements
