What is ServiceNow IT Service Management?
IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
97 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Service Management?
Pros
- Reliable
- Enables Productivity
- Respectful
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Service Catalog
Integrated Knowledge Management
Reporting
End User Self Serve
Multi-Site Functionality
Technician Administration
End User Support Solutions
Systems Management Integration
Integration With IT Tools
Business Application Integration
Multi Device Capability
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Implementation
Usability and Intuitiveness
Availability and Quality of Training
Ease of Customization
Vendor Support
ServiceNow IT Service Management Reviews
Arun Pratap S.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Jul 2025
Best platform for the low code no code
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
Its provide the automation and AI integration which is improve the productivity of the developer and its also provide the dashboard where you can see the performance and report.
What is your favorite aspect of this product?
It is very simple to learn if you know technical knowledge before.
What do you dislike most about this product?
Most dislike thing is low developer community and whenever any one stuck in one problem then take more time to resolve it.
What recommendations would you give to someone considering this product?
I recommend to some one for the create software with out perior knowledge of the tech and it provide the low code no code functionality.
Pros
- Helps Innovate
- Efficient Service
- Inspires Innovation
- Client Friendly Policies
Cons
- Vendor's Interest First
Subashri K.
- Role: Information Technology
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jun 2025
Very good and ease to use
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
This has various module and easy to use , user friendly software
What is your favorite aspect of this product?
Dashboard and reports module
What do you dislike most about this product?
the customer support is very slow, Respond time should be increased
What recommendations would you give to someone considering this product?
Anyone can go to this product to keep the ITIL process efficient and in one place
Pros
- Effective Service
- Saves Time
- Respectful
- Fair
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Leader or Manager
Submitted Jun 2025
Good customizable software with a non subscription
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Cons
- Less Caring
- Charges for Enhancements
- Leverages Incumbent Status
