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SAP

SAP Business Workflow

Composite Score

8.2 /10

CX Score

8.3 /10

104 Reviews Write a Review

What is SAP Business Workflow?

Reduce the cost of process development and deployment – and connect heterogeneous systems within and beyond your enterprise. Our business process management (BPM) and integration solutions can help your business and IT professionals efficiently model, implement, integrate, and monitor your processes.

Company Details

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Awards & Recognition

SAP Business Workflow won the following awards in the Business Process Management category

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0 Top Rated Capabilities

3 Top Rated Features

2025

0 Top Rated Capabilities

4 Top Rated Features

2022

SAP Business Workflow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP Business Workflow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

95 Plan to Renew

78 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP Business Workflow?

8% Negative

9% Neutral

83% Positive

Pros

Respectful
Enables Productivity
Fair
Reliable

Feature Ratings

Average 83

Process Management

Business Rules Management

Form and Report Building

Analytics and Reporting

Deployment

BPM Workflow and Approvals

Collaboration

Knowledge and Document Management

Process Monitoring and Optimization

Process Modelling and Design

Process Simulation and Execution

Vendor Capability Ratings

Average 78

Vendor Support

Business Value Created

Breadth of Features

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

SAP Business Workflow Reviews

Josip R.

Role: Student Academic
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Works with IT and other business processes

Likeliness to Recommend

10 /10

What differentiates SAP Business Workflow from other similar products?

It is a tool used in almost every organization because of its reliable features when working with IT, documentation and carrying out various business processes. It has also been useful for tracking our products and automating some processes that used to be done manually and took much more time than it does now.

What is your favorite aspect of this product?

It is an affordable solution, with very good knowledge bases, documentation management, ticket management and business process lifecycle management. It is an easy to use tool and integrates with other tools with ease. It is a very useful power tool for SAP users. I like its high efficiency within IT infrastructure and other business processes.

What do you dislike most about this product?

The lack of intuitiveness in its interface and in some process flows is a hindrance to rapid adoption of the software.

What recommendations would you give to someone considering this product?

I would recommend it to organizations that want to improve IT infrastructure and the way they handle documentation; this is a great tool for startups and the cost is not exorbitant.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Kgaugelo Shakira M.

Role: Student Academic
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

SAP! An Excellent software for all Businesses!

Likeliness to Recommend

8 /10

What differentiates SAP Business Workflow from other similar products?

SAP gives ERP arrangements that self control the up-and-coming age of business. SAP can help your association's proficiency and usefulness via robotizing dreary tasks, with its high level abilities.

What is your favorite aspect of this product?

SAP is very efficient and really helps with the management processes of the company. It makes data capturing easy and keeps recorded data safe. As it is able to store a lot of recorded data, it provides shortcuts and organises data accordingly.

What do you dislike most about this product?

It is quite complicated. A first time user should receive training before using it.

What recommendations would you give to someone considering this product?

SAP accommodates accounting needs of a company too. This means it can make it easier to work out outputs. Before using it, make sure to get training. It's really not user-friendly but it's because of it's great improvements with SAP4hanna. It makes some business processes efficient.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Raphael G.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

Amazingly reliable Software

Likeliness to Recommend

10 /10

What differentiates SAP Business Workflow from other similar products?

You get the nitty gritty of everything that is happened withing your business. The most important take from using this software in the past is that it totally removes that knack to want to micromanage task

What is your favorite aspect of this product?

Integration is easy. very good UI, I have used workflow builder this to severally change how I wanted the task to flow and worked perfectly fine. I like the connectors that I can use to connect to other devices

What do you dislike most about this product?

I think SAP needs a revisit to the design of workflow in 2022, they should increase the number of customizable items. Also, SAP is not cheap and not for people that dont know they want it

What recommendations would you give to someone considering this product?

if you want visibility into what's happening in your business, then spending won't be something that you should think twice about, Is email

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Latest Research

SAP Business Workflow

What is SAP Business Workflow?

Company Details

Need Assistance?

Awards & Recognition

SAP Business Workflow Ratings

84 Likeliness to Recommend

95 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love SAP Business Workflow?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Process Management Ability to document, report on and optimize broader business processes which may contain multiple business rules.

Business Rules Management Ability to document, report on, and optimize business rules. Also includes an editable business rules engine.

Form and Report Building Includes building and layout capabilities for forms and (in some cases) reports; data from processes is automatically recorded and generated in a report.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Deployment Includes ability to execute business processes, automated or not, through the tool whether that it is on the user's machine, cloud, or other virtual environment

BPM Workflow and Approvals Includes event processing and exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging, and approvals.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Knowledge and Document Management Includes basic knowledge management functions such as content library, searching, FAQ, etc.

Process Monitoring and Optimization Includes monitoring capabilities that allow for process analytics, performance measurement, and KPI recording and optimization.

Process Modelling and Design Includes visual process modeler with swim lane, event process chain view, and BPMN support.

Process Simulation and Execution Includes ability to test and optimize the performance of a process using historical data.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

SAP Business Workflow Reviews

Josip R.

Works with IT and other business processes

Likeliness to Recommend

Pros

Kgaugelo Shakira M.

SAP! An Excellent software for all Businesses!

Likeliness to Recommend

Pros

Raphael G.

Amazingly reliable Software

Likeliness to Recommend

Pros

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Title

Feature Ratings

Process Management

Business Rules Management

Form and Report Building

Analytics and Reporting

Deployment

BPM Workflow and Approvals

Collaboration

Knowledge and Document Management

Process Monitoring and Optimization

Process Modelling and Design

Process Simulation and Execution

Vendor Capability Ratings

Vendor Support

Business Value Created

Breadth of Features

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Availability and Quality of Training